Speaker Bio's

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OPENING KEYNOTE – Crossing the Generational Divide: Unlocking the Power of Generations to Grow Your Business

Jason Dorsey, Chief Strategy Officer
The Center for Generational Kinectics, Austin, TX

Jason DorseyJason goes behind the scenes with companies—and their data—around the world. These insights enable him to identify emerging trends early, so you can too. He has been featured on 60 Minutes, 20/20, The Today Show and dozens more. His gift is solving tough generational challenges for companies and leaders. Jason has received over 1,000 standing ovations from audiences as large as 16,000—all without PowerPoint. He delivers a new take on generations based on his cutting edge research and ready-to-use actions. He’s funny, too. A key takeaway: Generations are not a box, but powerful clues that drive measurable results. More sales. Better leaders. Faster innovation.
Jason wrote his first bestselling book at age 18 (slight overachiever). His newest bestseller is Y-Size Your Business. He also recorded the acclaimed training programs Managing Across Generations and Insider Secrets for Selling to Millennials.
Jason won the Austin Under 40 Entrepreneur of the Year Award at age 25—one of the youngest winners ever. He now serves as a board member for venture-backed and emerging technology companies.

CLOSING KEYNOTE – The Psychology of Illusion – Perspective

Vinh Giang, Entrepreneur/Keynote Speaker/Magician

Vinh GiangVinh is first and foremost a businessperson and entrepreneur. While in his 20s, he started an online business with two good friends; all of them had decided to leave their careers in accounting and pharmacy, to pursue their dream of building a successful business. Their online platform, Encyclopedia of Magic, now teaches magic to almost 50,000 students around the world. For this innovative and successful business idea, Vinh and his friends were awarded Young Entrepreneur of the Year.
Vinh’s mission in business and life is to share the psychology of illusion. He has devoted himself to understanding the ways in which people are fooled by illusions and by the tricks we play on ourselves. During his presentations, he demonstrates how this occurs. Coming from the humble beginnings of a Vietnamese refugee family, Vinh has worked with companies from all over the world. Mentored by internationally recognized experts in innovation and success psychology, such as Matthew Michalewicz, he shares fresh, cutting-edge topics with his audience. Hearing Vinh will open your mind to new possibilities, as he takes you on an unforgettable journey through stories, remarkable insights into human psychology, business and the wonderful art of magic.

GENERAL SESSION – Charting the Future of Financial Services Technology

Mark Sievewright, Founder/CEO
Sievewright & Associates, Medfield, MA

Mark SievewrightMark is a highly respected industry thought-leader and a renowned public speaker who has held senior leadership positions at HSBC, MasterCard International, Payment Systems Inc. (where he served as CEO), TowerGroup (where he served as CEO), and Fiserv (where, until March 2017, he served as Vice Chairman and president of the company’s Credit Union Solutions division). At Fiserv, Mark and his team of 1,500 associates supported the technology needs of more than one-third of America’s credit unions.
In April, 2017, Mark launched a new research and consulting venture - Sievewright & Associates - focused on providing credit unions with strategic insights and trusted advice.
Since 1999, Mark has worked directly with numerous credit unions in the successful formulation and execution of their strategic plans. He has spoken at more than 250 credit union events and is the recipient of a number of industry awards. In 2010, Mark was merited the Ambassador Award by the World Council of Credit Unions (WOCCU) for helping credit unions better understand and capitalize on their market strengths; and, in 2015, he finished runner-up in Credit Union Times 25th anniversary contest to find the most influential leader in the credit union movement since 1990.

GENERAL SESSION – How to Drive Results from Your Data Analytics

John Best, CEO
Best Innovation Group, Denver, CO

John BestJohn is a thought leader and “outside the box” innovator recognized throughout the FinTech arena, with a particular affinity for credit unions. John is the founder and CEO of the financial technology firm Best Innovation Group (BIG), which focuses on industry-wide code sharing and API prototype development. John and his teammates at BIG, in partnership with CUNA and the Mountain West Credit Union Association, launched the CULedger network, a groundbreaking collaborative initiative harnessing the power of distributed ledger (blockchain) technology for the benefit of the credit union movement. Prior to going BIG, John spent over a decade at Wescom Credit Union and Wescom Resources Group, serving as Chief Technology Officer and Senior Vice President.

Paul Ablack, CEO
OnApproach, LLC, Plymouth, MN

Paul AblackOnApproach started to provide credit unions with a powerful, yet affordable, Big Data/Analytics Solution. OnApproach became a CUSO in 2014 and developed OnApproach M360 Enterprise, the first solution that enables CU's to integrate ALL of their data into a single source of truth. With this solution credit unions can compete effectively and thrive in the financial services industry that is increasingly dominated by analytics. Prior to starting OnApproach, Paul was vice president/general manager of energy information services for the Honeywell Automation & Control services business. His global responsibilities included overseeing all aspects of strategic planning, marketing, promotion, research and development and general management of the energy information services business. Paul's background includes experience in financial services, energy, manufacturing and technology. Recipient of numerous sales and leadership awards, Paul has been an active member of several industry and business organizations including The Authentic Leadership Project, The Data Warehouse Institute, and the Richard Ivey School of Business. He earned an honors business administration degree from the University of Western Ontario in London, Ontario. Paul is actively involved in helping credit unions understand the importance of analytics for their future and currently serves as a member on the Vendor Advisory Board for CUFX.

A.J. Acitelli, Product Management Director
NCR, Duluth, GA

AJ AcitelliAngelo is a 30-year payments professional who has held lead technical and executive roles in development, architecture, sales, and solutions management across the industry. A.J. began his career in operating system development with IBM in Endicott, NY, and later transferred to the IBM Charlotte Payments Solutions group in Charlotte, NC. A.J., now with NCR corporation is a Director in NCR Integrated Solutions Group with responsibility for a suite of NCR back-office payments products, and is leading innovation in real-time, faster payments product strategies.

Mike Atkins, CIO
Bellco CU, Centennial, CO

Mike AtkinsMike Atkins has been in the credit union industry for over 25 years, and has served as Bellco Credit Union's CIO since 2001. In that capacity, Mike helped create, and currently serves as CEO of, Open Technology Solutions, a multi-credit union CUSO formed to provide a comprehensive suite of collaborative technology solutions for its partner credit unions. Mike serves on various industry boards and advisory groups, including the National Association of Credit Union Service Organizations (NACUSO), the CUNA Technology Council Executive Committee, the CUFX governance committee, and various advisory groups related to the Fiserv DNA core platform. Prior to joining Bellco, he served as Interim President and Chief Operating Officer for a financial services solution provider offering home banking and electronic bill payment products. In addition, Mike was founder and president of an independent consultancy, where he assisted credit unions for over twelve years in business planning, technology planning, software selection and technology implementations. He also served as a senior practitioner with Deloitte Consulting for ten years, managing business and technology projects for financial services companies.

Jerry Beasley, CISM, Security Services Manager
TraceSecurity, Baton Rouge, LA

Jerry BeasleyJerry is a veteran information technology and security specialist with over 30 years in the industry. Jerry previously managed information technology resources and developed information technology solutions for the United States Air Force. Later, he consulted for the Department of Defense as a Senior Information Assurance Analyst. Jerry has had a career concentration in Information Assurance (IA) Management with emphasis on Information Security controls, federal regulatory compliance, as well as system/software risk assessment. As an expert consultant in risk management, Jerry pioneered development of asset-based risk assessment methodology aligned with the NIST Cybersecurity Framework. He currently performs penetration testing, security and risk assessments, and compliance audits for clients in financial services and other industries. He is a Certified Information Security Manager (CISM) with the Information Systems Audit and Control Association (ISACA) and holds a degree in Management of Information Systems. Jerry regularly contributes industry articles, whitepapers, and training presentations for both clients and the cybersecurity community.

Ryan Brogan, Senior Consultant
Cornerstone, Scottsdale, AZ

Ryan BrogranRyan works on an array of client engagements spanning Cornerstone's practice areas with a primary focus on performance assessment and enhancement initiatives. As a Consultant, Ryan helps financial institutions outperform their peers by recommending practical strategies to reduce costs, generate revenue, leverage technology and utilize data to drive smart business decisions. In this capacity, he has garnered extensive industry best practice acumen and, as a result, plays a key role in many of the largest and most complex Performance Solutions engagements.
Ryan’s additional project experience has included developing merger staffing, branch staffing, and in-depth profitability models. Since starting with the firm, he has played a pivotal role in the publication of Cornerstone’s Benchmarking & Best Practice’s annual report, which covers a wide range of operational areas and leverages proprietary data from hundreds of institutions across the country.
Before Cornerstone, Ryan developed strong project management skills while working on corporate and political campaigns. Ryan received a Bachelor of Science Degree in Economics, summa cum laude, from the W.P. Carey School of Business at Arizona State University.

Norman Buchanan, VP Member Experience
Alliant CU, Chicago, IL

Norman BuchananNorman has held his current position since it was established in 2015. He is responsible for leading the vision, strategy, operational execution standards and continuous improvement of the member experience across all product categories and engagement channels. Organizational responsibilities include Member Experience Analytics, Market Research, Service Design, Customer Relationship Management (CRM), Front Line Member Engagement and Recovery.
Prior to joining Alliant, Norman led the Customer Experience, PMO and Six Sigma organization supporting over 10 Million annual In-Home Appliance Repair and Delivery events with Sears Home Services. He has held customer facing leadership roles in the field service, retail, and professional services consulting industries.


Anthony Burnett, Customer Experience Director
LEVEL 5, Atlanta, GA

Anthony BurnettAnthony is focused on transforming how community financial institutions create relationships with their consumers. A 20-year veteran of helping companies grow and improve performance, Anthony, and his firm LEVEL 5 have partnered with hundreds of financial institutions across America to help them achieve their hopes and dreams. Their approach quantifies the business case for expansion, transformation, technology integration and consumer experience to generate revenue for their clients and optimize return on investment. Anthony is a recognized thought leader in Branch and Main Office Transformation, and is a frequent speaker and author on the topics of Retail Banking, Branch Strategy, Omni-Channel Delivery, and the Future of Branch Banking.


Chris Caile, Sr. Principal Solutions Marketing Director
Nuance Communcations, Inc, Burlington, MA

Chris CaileChris is responsible for marketing Nuance’s Conversational IVR solutions. He brings broad marketing and technology experience gained at Microsoft and Motorola where he drove successful campaigns in conjunction with business partners. Chris holds a BS in Business Administration and minor in economics and math from Illinois State University.


Brian Colyer, Payments Product Manager
NCR, Duluth, GA

Brian ColyerBrian is a solution manager within NCR’s Digital Banking Group. With a background in accounting and finance, he focuses on the development of payment and money movement solutions, specifically, peer to peer payment (P2P) and account to account transfer (A2A) offerings. Recently, his efforts have centered on the evaluation of real-time payment systems and how they influence digital banking.


Stephanie Como, Division Project Manager
SchoolsFirst FCU, Tustin, CA

Stephanie ComoStephanie is a strong member focused leader with over 10 years of experience in various areas of the financial industry from legal to payment processing. Her skills include process excellence, quality assurance, team building, communication, change and project management. Since she joined SchoolsFirst Federal Credit Union, she has played a key role in establishing experience journey mapping as a tool to drive process excellence for both members and team members.
Stephanie has received certifications in project management (PMP), customer experience management (Certified Customer Experience Professional), Lean Management (LMC), Strategy & Leadership (Jack Welch Strategy & Leadership Certification) and Six Sigma (CSSBB).

Kathy Cumberworth, VP Corporate Sales Manager
Seven Seventeen CU, Warren, Ohio

Kathy CumberworthKathy has more than 35 years of experience in the dynamic fields of business development and sales culture. While working at Seven Seventeen Credit Union for the past 22 years, Kathy has successfully advanced their sales culture, taking more than 170 sales employees to the next level. She has started two new divisions for a local industry, developed a corporate sales program for two companies and created two of her own sales-based companies. She has also developed and facilitated a three day credit union sales culture workshop: Sales to the Next Level.


Linda Fedrick, VP Member Relations
ABECU, St. Louis, MO

Linda FedrickLinda has worked in the financial industry for 38 years; 28 years of which have been at Credit Unions. She currently leads the Member Experience Program at Anheuser-Busch Employees Credit Union in St. Louis, Missouri. Linda became Net Promoter Score (NPS) certified in 2016 and is responsible for leading her Credit Union in providing exceptional service to over 125,000 members.


Gene Fredriksen, Chief Security Strategist
PSCU, St. Petersburg, FL

Gene FredriksenGene is responsible for the development information protection and technology risk programs for the company. Gene has over twenty-five years of Information Technology experience, with the last twenty focused specifically in the area of Information Security. In this capacity, he has been heavily involved with all areas of Audit and Security. He served as the Chair of the Security and Risk Assessment Steering Committee for BITS, as well as serving on the R&D committee for the Financial Services Sector Steering Committee of the Department of Homeland Security. He also served as an advisor on various cyber security steering committees for the administration of George W. Bush and Bill Clinton, assisting in the preparation of the president’s Cyber Security Position Paper.
Gene is a member of the SC Magazine Editorial Advisory Board. He published numerous papers and books, and is a frequent speaker before audit and security audiences, and has served as Chair of the St. Petersburg College Information Security Advisory Board. He is a member of multiple advisory boards for universities, organizations, and security product companies. Gene maintains a close working relationship with both local and federal law enforcement agencies.

Melanie Gillen, Director Capability Leader
CUNA Mutual Group, Madison, WI

Mel GillenMelanie is responsible for managing the ease of doing business capability portfolio. This includes setting the vision and strategy at the capability level and ensuring that the capabilities and assets created can be leveraged enterprise-wide. The transformation results are accomplished utilizing agile methods, prioritizing improvements based on quantitative business value and perpetual customer feedback.
Melanie joined CUNA Mutual Group in 2001 as an account relationship manager, based in Maine. In 2003, she relocated to Massachusetts and over the next 10 years held various field roles including sales manager for lending protection, sales executive for the eastern region and account consultant manager for National Accounts. In 2013, she moved to the Madison area to work in Sales Planning, where she held the role of director. Throughout her CUNA Mutual Group career, Melanie has attended President’s Council in 2003 and has been nominated twice for the Excellence in Leadership Award within the Sales Organization. She currently serves as the co-chair for the Women’s Leadership Network employee resource group within CUNA Mutual Group.
Melanie graduated from the University of Maine with a Bachelor of Science in Business Administration with a concentration in Finance. She obtained a master’s degree in Business Administration with a concentration in management from Thomas College. She is a CUNA Management School graduate.

Tim Hagen, Founder
Progress Coaching, Cedarburg, WI

Tim HagenProgress Coaching helps managers become coaches by helping organizations develop coaching infrastructures that drive talent development, retention, and the ability to recruit. As Chief Coaching Officer, Tim has been teaching coaching for 18+ years by delivering a very innovative approach to teaching managers how to coach their employees. The premise is simple. If managers do not coach their employees or support training, employee development will not improve as much as it could. Tim's flagship program is progress coaching where he teaches managers 14 different ways to coach, how to have a coaching conversation in less than 8 to 12 minutes that is effective and successful, and a whole battery of questions that facilitate employee development. Progress coaching is an innovative firm that pioneered the coaching movement long before it was popular.


Melissa (Mel) Hanes, Director Learning and Development
Blue FCU, Cheyenne, WY

Melissa HanesMel is a certified CUNA Creating Member Loyalty Service and Sales Strategies Instructor and a DDI (Developmental Dimensions International) facilitator for Leadership Development. Mel has 15+ years of training and management experience.


Kelly Hofheins, VP Member Experience
Mountain America CU, West Jordan, UT

Kelly HofheinsKelly has been with Mountain America Credit Union for 18 years. The majority of her career was spent running the Service Center where she developed a passion for member experience and employee engagement. Three years ago she transitioned to her role as VP of Member Experience where she is able to listen to member feedback and work with different areas of the organization to improve internal and external service.


Lisa Huertas, Chief eXperience Officer
Texas Tech FCU, Lubbock, TX

Lisa HuertasFor the past 18 years, Lisa has served the financial industry in a variety of leadership roles. From co-founding a successful design and development firm for financial institutions to the vice president of a banking compliance company to strategic consulting for financial institutions as FTSI’s Vice President of Emerging Markets. Lisa has worked with hundreds of bank and credit union leadership teams to understand and develop their vision, strategy, culture and critical technology. She has been described as innovative, with a unique lens that is an asset to industry thought leaders. Lisa has been recognized nationally for her professional excellence and has recently joined the executive team at Texas Tech Federal Credit Union in Lubbock, Texas. As the Chief Experience Officer, she will continue the mission of evolving the role of the credit union team and member experience.


Michelle Hunter, SVP
Credit Union of Southern California, Anaheim, CA

Michelle HunterMichelle has been serving the credit union movement for nearly 25 years, working in the areas of training, communications, marketing, business development, political and legislative advocacy, and leadership. She has received industry accolades for her achievements including Credit Union Magazine's Rock Star award, multiple CUNA Marketing and Business Development Council Diamond Awards, and by being named the 2016 Marketing Professional of the Year by the Credit Union National Association. Michelle currently serves on the CUNA Advocacy Committee, CUNA Awareness Committee, is Vice Chair of the CUNA Council Executive Committee, and is the former Chair of the CUNA Marketing and Business Development Council. Michelle received her bachelor degree in communications from California State University, Fullerton, and attended the Stanford University Executive Development Program.


Todd Hutchinson, Solution Delivery Director
WEtap Media LLC, Portland, OR

Todd HutchinsonIn 2007 created and led the rollout of a cross selling platform for La-Z-Boy Furniture Galleries nationwide. In 2009 created a fully automated solution for product delivery scheduling and payment using text and voice messaging. In 2012 created an online payment system that is mobile friendly and allows members to make payments/deposits using any funding source imaginable. In 2013 created an application that automated the follow up with people who partially filled in an online application before they submitted the application.


Jessica Jarman, AVP Executive Recruiting
D. Hilton Associates, Inc., The Woodlands, TX

Jessica JarmanJessica specializes in Executive Recruiting with an emphasis on placing Information Technology, Retail Delivery, Finance and Audit/Compliance executives within the credit union industry. As a member of the D. Hilton Senior Team, she brings a wealth of experience in identifying and placing CEO candidates on a regional level by utilizing extensive online research campaigns. Prior to joining D. Hilton, Jessica worked as a recruiter within the insurance industry in Dallas, Texas for several years. Jessica holds a bachelor’s of Business Administration in Marketing and a master’s degree in Business Administration from Henderson State University in Arkadelphia, Arkansas.


Jim Kearney, Principal
Point B, Inc., Chicago, IL

Jim KearneyJim is an accomplished financial services executive with extensive experience implementing major strategic business solutions at multiple organizations. He translated strategic objectives into actionable plans that align business and technology, drive organizational change, and improve efficiency. Jim has experience in wealth management, asset servicing, and asset management, among other areas in the space. Prior to joining Point B, Jim was the senior vice president-Head of Wealth Management Tools and Platform Development with The Northern Trust Company.


Brian Kidwell, EVP
D. Hilton Associates, The Woodlands, TX

Brian KidwellBrian is a thought leader across the organization. His specialties include executive succession planning, executive recruiting analytics, compensation and benefits analysis, qualitative and quantitative research, site selection analysis, organizational assessment and strategic planning. He is responsible for the development of D. Hilton’s Member Migration Model, an exclusive research tool used for customer segmentation, behavior analysis and lifetime value. Prior to joining D. Hilton, Brian worked as a consultant focusing on consumer behavior business strategy.
Brian holds a bachelor’s degree in management from Texas Tech University and a master’s degree in business administration from Texas State University. Brian is also a published author in major consumer research journals and trade publications.

Steve Langley, SVP/CRO
Schools Financial, Sacramento, CA

Steve LangleySteve has been part of the credit union movement for over 25 years. He currently is responsible for the oversight of all retail business to include Branches, Call Centers, Special Services, Investment and Insurance Services, Facilities and Member Services Support. In this capacity he is responsible for the daily operations as well as the strategic direction for growing all lines of business.
Steve is the former chair of the CUNA Operations, Sales and Service Executive Committee and a member of the CUNA Executive Council. He currently services on the CUNA Creating Awareness Committee. He was recently appointed as the Honorary Vice Wing Commander at Travis Air Force Base where he will serve over the next year. He has a bachelor’s degree in education from Southern Illinois University and a Master of Arts degree in organizational leadership and human resources from Chapman University. Steve is also a 2003 honors graduate from the Western CUNA Management School and has served on the faculty of Chapman University.

Sean Loosli, Senior Product Manager, Innovation Programs
NCR, Redwood City, CA

Sean LoosliSean manages innovation efforts at NCR, helping lead business transformation and creating great products on behalf of NCR customers. This includes leading trainings, workshops, the Innovation Catalyst leadership program, patent initiatives, and special events. He also trains and coaches others in design thinking, customer research, facilitation, and lean experimentation.


Bobby Michael, President/CEO
Army Aviation Center FCU, Daleville, AL

Bobby MichaelBobby has been in the credit union industry since 1994 as a CPA Auditor. Within management he has held the position of CFO, Branch Manager, and Vice President of Lending at Credit Unions in Georgia. Over the last 15 years he has been the President/CEO of Credit Unions in California, Georgia, and Alabama with asset sizes ranging from $32 million to $1.2 billion. He has had a track record of both success and growth by modernizing organizations through improved technology and streamlining processes for efficiency. Bobby was on the board of a data processing CUSO for several years and the organization he currently leads is currently completing a core conversion. In addition, he has recently completed several key hires for Information Technology positions.


Robert Mills, Chief Technology Officer
Rivermark Community CU, Beaverton, OR

Robert MillsRob, a 2003 CUNA Technology Council Award Winner, is responsible for the Digital and Technology strategies at Rivermark Community Credit Union. Rivermark has been recognized an industry leader for its branch transformation and digital delivery of member services. Rob has been published in CIO Review magazine and on Banking.com as well as been asked to speak at several industry events.


Charlotte Morrison, CIO
Texans Credit Union, Richardson, TX

Charlotte MorrisonCharlotte’s been the CIO at Texans Credit Union since April 2012. She is fortunate to lead a team of professionals who manage their: Infrastructure, Security, Project Management, IT Support (core and all ancillary systems), Service Desk and Operations. Charlotte have over 30 years of financial industry experience spanning community banks, credit unions, consulting and financial industry vendors.
Charlotte began her career on the retail side of the business as a Branch Manager and Regional coordinator and progressed into Information Technology management at a 500M Savings Bank. Charlotte’s next career move was VP of IT at a 1.2B Savings Bank. She then managed her own consulting business for 5 years assisting community banks and credit unions through the due diligence process of choosing new core vendors, managing core conversions and process improvements. Before joining Texans Credit Union she was a Director for Harland Financial Solutions (now D&H) leading one of their core systems, supporting the technology needs of over 120 financial institutions.

Ryan Myers, Director
Cornerstone Advisors, Scottsdale, AZ

Ryan MyersRyan has over 12 years of experience working in the financial services industry with an emphasis on analytics, process improvement and call center management. Over the course of his career, he has developed strategic visions and translated them to tactical plans for large teams while employing talent development techniques for individuals.
Prior to joining Cornerstone, Ryan held a variety of positions at Bank of America ranging from customer segmentation strategies to systems design and integration. He had responsibility for all collections strategies on a multi-billion dollar Small Business portfolio and managed teams tasked with maximizing the return on array of channel campaigns. Ryan also led efforts to identify large scale process improvements, technical developments and post-implementation measurement and control.
Ryan holds a master’s degree in business administration and a Master of Science Degree in Information Management from Arizona State University in Tempe, Ariz. He also holds a Bachelor of Science Degree in Computer Science with a concentration in Software Engineering from Arizona State University.

Spencer Park, VP Human Resources
Deseret First CU, Salt Lake City, UT

Spencer ParkSpencer has worked in human resources for over 10 years with five of those being in the credit union industry. He enjoys working with his team in finding unique ways in aligning HR strategy with the overall business strategy. Spencer has his Master's Degree in Human Resources from Utah State University.


Bill Podborny, CISO
Alliant CU, Chicago, IL

William PodbornyBill is currently responsible for leading the Information Security and Business Continuity programs at Alliant. Since 2004, he has been coordinating the efforts for compliance with GLBA, PCI, FFIEC and security best practices. Prior to joining Alliant, Bill has held various roles with global organizations, serving as, IT Security Director, IT Director, IT Manager, Security Architect and Systems Engineer. Bill earned his MBA from the University of Illinois and Bachelors in IT Management from Lewis University. He holds several industry certifications, including the ISACA Certified Information Security Manager (CISM).


Kim Potokar, Senior National Manager, Branch Sales & Service
Alliant CU, Rolling Meadows, IL

Kim PotokarAlliant is a nationwide, Chicago based $9 billion credit union - the 7th largest in the nation. Kim has spent over 14 years in the financial services industry, holding various leadership roles. She joined Alliant in 2010 and is responsible for the overall leadership of the credit union’s Branch network. Alliant has 12 Branches in 5 states. Prior to Alliant, Kim held the position of branch manager, VP at Bank One/Chase.


Michael Raibick, Senior Cybersecurity Consultant
Crowe Horwath, Dallas, TX

Michael RaibickMichael leads teams in the areas of cybersecurity maturity assessments, penetration testing, and infrastructure security reviews. He currently leads Crowe’s service line in the area of the FFIEC Cybersecurity Assessment Tool, performing implementations as well as validation assessments.
Michael has spoken at security conferences, including BSides, as well as other events focused on cybersecurity maturity models in the financial industry. He holds a BS in Software Engineering from the University of Texas at Dallas.


Kevin Roland, Delivery Channels Director
FedChoice FCU, Lanham, MD

Kevin RolandMichael leads teams in the areas of cybersecurity maturity assessments, penetration testing, and infrastructure security reviews. He currently leads Crowe’s service line in the area of the FFIEC Cybersecurity Assessment Tool, performing implementations as well as validation assessments.
Kevin oversees the credit union’s Financial Service Centers (branches), Financial Advisory Center (Call Center) and eServices department. His goal is to deliver Inspired Financial Service across all channels. FedChoice FCU has $375 million in assets, 24,000 members and is open to all Federal civilian employees, contractors and their families in a 40-county area from northern Virginia to southern New Jersey, including the metropolitan areas of Washington, D.C., Baltimore and Philadelphia. Prior to his current position, he was the Marketing Director at FedChoice FCU and Vice President of Marketing at Securityplus FCU in Baltimore. He holds an MBA from Loyola University in Baltimore and a BS in Communications from Boston University. He has been member of the CUNA Operations & Member Experience Council for eight years and currently serves on the Membership and Conference Committees. He is also Co-Chair of the 2017 annual CUNA Operations & Member Experience Council conference.

Rod Snyder, AVP Sales & Branch Development
Red Canoe CU, Longview, WA

Rod SnyderRod has 25 years of experience in the financial services industry, serving members as a teller, MSR, loan officer, branch manager, and home loan department manager. Rod and his award-winning team have presented their fun-filled sales and service training events throughout the Northwest and nationwide. Guiding staff to achieve higher sales through impassioned member service is why Rod is excited to get to work each day.


Dennis Tabor, Sr. Director IT Operations
Open Technology Solutions, Centennial, Co

Dennis TaborFor the last 13 years, Dennis has provided IT services as a Technology Service Provider to Credit Unions and CUSOs. Today those services are delivered to over 2000 customer employees. The technical services provided are very broad but specific expertise with delivering an enterprise class contact center technology base, voice offering, and full support for the growing use of remote contact center staff and remote knowledge workers.


Tory Tolton, Principal
Point B, Inc., Seattle, WA

Tory ToltonTory leads Point B’s national Business Intelligence & Analytics service offering. He is a Principal with more than 19 years of leadership in business intelligence and information technology, as both an organizational leader in industry and a consultant. Tory delivers business analytics and information management strategy, roadmap and applications across industries including manufacturing, healthcare, technology, telecommunications, aerospace, manufacturing and retail. He is a recognized expert and speaker on business intelligence, analytics, “big data” and enterprise information management strategy, design, implementation and operations.


David Trepp, President/CEO
Info@Risk, inc., Eugene, OR

David TreppA technology entrepreneur since 1989, David launched Info@Risk in January 1998 with the single purpose of thoroughly and accurately assessing clients information system security postures. Since then, he has led over 1,100 information security assessment engagements for satisfied customers across all major industries throughout the United States. He has given dozens of presentations to audiences nationwide, on a variety of information security topics. David has worked in information security with financial institutions, healthcare, government, utilities, and commercial organizations since 1998.


Jen Underwood, Founder
Impact Analytix, LLC, Tampa, FL

Jen UnderwoodJen is a recognized analytics industry expert. She has a unique blend of product management, design and over 20 years of hands-on development of data warehouses, reporting, visualization and advanced analytics solutions. In addition to keeping a constant pulse on industry trends, she enjoys digging into oceans of data. Jen is honored to be an IBM Analytics Insider, SAS contributor, former Tableau Zen Master, and active analytics community member.
In the past, Jen has held worldwide product management roles at Microsoft and served as a technical lead for system implementation firms. She has launched new analytics products and turned around failed projects. Today she provides industry thought leadership, advisory, strategy, and market research. She also writes for InformationWeek, O’Reilly Media and other tech industry publications.
Jen has a Bachelor of Business Administration & Marketing, Cum Laude from the University of Wisconsin, Milwaukee and a post-graduate certificate in Computer Science & Data Mining from the University of California, San Diego.

Scott Voland, CEO
The Voland Group, Lubbock, TX

Scott VolandScott is on a mission to build stronger leaders and inspired teams. As a speaker and consultant, he works with organizations to achieve their financial goals through the development of vibrant, engaging workplace cultures. He has over 20 years of sales and service leadership and has worked with clients in industries such as retail, telecommunications, banking, and even local government.


Chris Warwick, VP Consumer Marketing & Program Design
Kasasa, Austin, TX

Chris WarwickChris has responsibility for developing and delivering omni channel B2C marketing programs for Kasasa and their community bank and credit union clients across the country. She has over 25 years’ experience developing consumer marketing and business-to-business programs to drive brand awareness and growth. Chris has held senior level marketing and product management roles for companies such as Travelocity, HomeAway Inc., Dun & Bradstreet, Limited Brands and Meredith Publishing. Her areas of expertise include customer acquisition, lifecycle management, direct marketing (mail, print, radio), data management, martech, digital and search marketing (SEM), search engine optimization (SEO), CRM and database development for marketing applications.


Chris Wheatley, Connections Project Administrator
Numerica CU, Spokane Valley, WA

Chris WheatleyWith over ten years’ experience in management, leadership and training, Chris develops individuals, teams and organizations to create healthy and productive organizational environments. Chris currently serves as the Connections Project Administrator for Numerica Credit Union, where he trains and develops employees at all levels on project management and leadership. Prior to his current position, Chris spent nearly a decade at Gonzaga University in various leadership roles, mostly recently as an Associate Director, directing a University Center’s leadership development efforts, operations, marketing, communications and fundraising. He also served as an adjunct faculty member in the School of Business. He is the owner of Chris Wheatley Consulting, which works with clients to develop competencies in the areas of organization leadership, conflict resolution, communication and team building. Chris has worked with a variety of corporat e and non-profit organizations, including Cerium Networks, Leadership Spokane, The Associated Builders and Contractors and The City of Spokane. Chris holds a Masters degree in Organizational Leadership from Gonzaga University and is a Certified Associate in Project Management.

Michelle Wilson, Information Security Director
Open Technology Solutions, Centennial, CO

Michelle WilsonFor the last 8 years Michelle has ensured the security of the hosted environment for three-four large credit unions as well as provided consulting services for the in-house credit union security officers. With the standup of their sister CUSO, S3, she has created and maintained the information security program for that facility as well. Michelle holds an Executive MBA and a CISSP certification.


Dean Young, SVP, Industry Engagement
PSCU, St. Petersburg, FL

Dean YoungDean leads PSCU’s strategic direction on how to best leverage the cooperative’s scale to advocate on behalf of the credit union industry. He works collaboratively with key national industry partners to ensure there is alignment on hot topics and a cohesive voice. Dean currently sits on the board for the National Association of Credit Union Service Organizations. He holds a Master of Business Administration degree from Kennedy-Western University and a Bachelor of Finance degree from the University of South Florida.



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