Excellence in Operations & Member Experience Award Winners Archive

Seven credit unions were honored as winners of the 13th annual CUNA Operations & Member Experience Council’s Excellence Awards, which recognizes innovative solutions optimizing credit union performance. The award winners were recognized during the Council’s 20th annual conference, which took place October 1-5, 2017 in Phoenix.


2018 Winners

2018 O&ME Award Winners

Best of Show: Schools Financial Credit Union


Best of Show: Schools Financial Credit Union in Sacramento, CA won for their “Collaboration + Phenomenal Employees = Awesome Member Experience” (assets Greater Than $500 Million)  View the Entry


OCCU


OCCU in Eugene, OR won in the Branch Design category for their “Wilsonville Service Center” entry (assets Greater Than $500 Million)  View the Entry


Baton Rouge Telco Federal Credit Union


Baton Rouge Telco Federal Credit Union in Baton Rouge, LA won in the Contact Center / E-Support Operations category for their “Redefining the Traditional Call Center” entry (assets $150 Million - $500 Million)  View the Entry


Delta Community Credit Union 


Delta Community Credit Union in Atlanta, GA won in the Contact Center / E-Support Operations category for their “Delta Community's Member Care Center” (assets Greater Than $500 Million)  View the Entry


Directions Credit Union

Directions Credit Union in Toledo, OH won in the Miscellaneous category for their “SEAL Teams” entry (assets Greater Than $500 Million)  View the Entry


Service Credit Union


Service Credit Union in Portsmouth, NH won in the Sales and Service Management category for their “Communication Equals Success” entry (assets Greater Than $500 Million)  View the Entry


SEE ARCHIVE OF PAST WINNERS


2017 Winners

Best of Show: Dupaco Community Credit Union

 


Best of Show: Dupaco Community CU in Dubuque, IA, won for their “Thank Use Campaign” entry. View the Entry


America First Credit Union

 


America First CU in Riverdale, UT, won in the Branch Design category (assets > $500 Million) for their “America First Innovation Center” entry.  


GTE Financial

 


GTE Financial in Tampa, FL, won in the Contact Center / E-Support Operations category (assets > $500 Million) for their “Improving the Member Experience” entry.  View the Entry


CityMark Federal Credit Union 

 


CityMark FCU in Wilkes Barre, PA, won in the Miscellaneous category (assets < $150 Million) for their “Back2Basics” entry.


Members Choice Credit Union

 


Members Choice CU in Ashland, KY, won in the Miscellaneous category (assets $150 - $500 Million) for their “Mr. Brightside, Employee-Driven Training & Procedure Portal” entry.


First Tech Federal Credit Union

 


First Tech FCU in Beaverton, OR, won in the Miscellaneous category (assets > $500 Million) for their “MX Social Support Model” entry.  View the Entry


One Credit Union

 


One CU in Springfield, VT, won in the Sales & Service Management category (assets < $150 Million) for their “Building Member Trust” entry. View the Entry


Delta Community Credit Union

 


Delta Community CU in Atlanta, GA, won in the Sales & Service Management category (assets > $500 Million) for their “EUREKA!” entry. View the Entry


2005-2016 Winners