2019 Excellence in Operations & Member Experience Award Winners

Five credit unions were honored as winners of the 15th annual CUNA Operations & Member Experience Council’s Excellence Awards, which recognizes innovative solutions optimizing credit union performance. The award winners were recognized during the Council’s 22nd annual conference, which took place September 11-14 in Chicago.


2019 Winners

Best of Show: Verve, a Credit Union


Best of Show: Verve, a Credit Union in Oshkosh, WI won for their “Anatomy of a Servant Leader” (assets Greater Than $500 Million) 


BCU


BCU in Vernon Hills, IL won in the Contact Center / E-Support Operations category for their “BCU Stands Up Puerto Rico Call Center” entry (assets Greater Than $500 Million)  View the Entry


One Detroit Credit Union


One Detroit Credit Union in Detroit, MI won in the Miscellaneous category for their “Root Awards” entry (assets Less than $150 Million)  View the Entry


GECU


GECU in El Paso, TX won in the Miscellaneous category for their “Enriching Member Waiting Queue” (assets Greater Than $500 Million)  View the Entry


Alliant Credit Union

Alliant Credit Union in Chicago, IL won in the Sales and Service Management category for their “BE...........” entry (assets Greater Than $500 Million)  View the Entry


SEE ARCHIVE OF PAST WINNERS