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24th Annual CUNA CFO Council Conference

May 20 – 23, 2018 | Fairmont Austin | Austin, TX

Agenda

Time
Session
 
8:00 a.m. – 7:00 p.m.

CONFERENCE REGISTRATION

9:00 a.m. – Noon

PRE-CONFERENCE WORKSHOP – The 10 Hardest Parts of the NCUA 5300 Call Report

Kevin Durrance, President/CEO, Texans CU, Richardson, TX

This workshop will cover the hardest parts of the call report - so, hopefully, they become easier to do. Additionally, there have been some recent changes to the call report and those will be covered in depth.

9:00 a.m. – Noon

PRE-CONFERENCE WORKSHOP – Team Building on Steroids

Stunt Ranch, Austin, TX

What are you capable of doing?  Join us for an amazing teambuilding experience that will push you outside your comfort zone and shake up your senses! We will problem solve and experience things to open our minds to consider what we CAN do.  Where is our thought process stopping us?   Our trip to the Stunt Ranch will wake you up, shake you up and motivate you to expand your thinking!

1:00 – 3:00 p.m.

CFO EXCHANGE

Moderator: Steve Arbaugh, CFO, SECU, Linthicum, MD

The CFO Exchange is an opportunity to discuss ideas, best practices and knowledge with other credit union professionals. This session will provide a forum to network in a smaller group setting. Steve Arbaugh from SECU will moderate the session and discussions.  Registration will be limited to the first 35 attendees.

3:15 – 4:00 p.m.

ORIENTATION FOR FIRST TIME ATTENDEES

If you’ve never attended this conference before, plan on joining us at the first-time
orientation. We’ll provide a quick rundown of conference events and leave plenty of time for you to start networking with other attendees.

4:15 – 4:30 p.m.

OPENING REMARKS

4:30 – 5:30 p.m.

KEYNOTE ADDRESS – The Future of Financial Services: What’s Next?

Mike Walsh, Founder & CEO, Tomorrow, New York, NY

Every aspect of the financial services ecosystem is under pressure from disruptive forces, new entrants, and emerging technologies. Whether it be payments, deposits, lending, capital raising or insurance - financial institutions in the future will need to re-imagine both their products and platforms in order to remain relevant to tomorrow’s customers.
 
Algorithms and AI will lead to greater automation of wealth management services, at the expense of proprietary advisory channels; the blockchain and cryptocurrencies may end up streamlining money transfers, crowdfunding and alternate lending will become more mainstream; while predictive analytics, real-time risk management and automated processes will bring greater efficiencies to the back office.
 
In their search for re-invention, traditional players face a tough challenge: how do you compete with new fintech startups, while effectively scaling up your own infrastructure to provide those players with access to services?

5:30 – 7:00 p.m.

WELCOME RECEPTION – Meet your Sponsors

Time
Session
 
7:00 a.m. – 4:30 p.m.

WELCOME CENTER

Conference Registration
Sponsor Displays

7:00 – 7:45 a.m.

BREAKFAST – Visit with Sponsors

7:45 – 8:00 a.m.

CONFERENCE WELCOME

8:00 – 9:00 a.m.

KEYNOTE ADDRESS

Speaker: TBA

9:00 – 9:15 a.m.

Pass Time to Breakout Sessions

9:15 – 10:15 a.m.

The "Terrible 10" on the 5300 Call Report (Level 1 Technical) (session repeats)

Kevin Durrance, President/CEO, Texans CU, Richardson, TX

What are the most common errors on the call report. This session will help you with the most common errors that are made on the call report. (These are the "terrible ten".)

9:15 – 10:15 a.m.

Building Effective Teams: Beyond Principles to People (Leadership) (session repeats)

Daniel Wood, Director, DRW Advisors, LLC, Vass, NC

The positive outcome of an effective team begins with a leader who develops an informed insight regarding people, personalities, possibilities, and passions. There is no "magic" list of steps or principles to follow. This session will provide participants with the purpose, direction, and motivation to navigate what is often the quagmire of team development. Each leader must then take this basic blueprint and develop an approach that is relevant for their own unique team.

 

9:15 – 10:15 a.m.

Business Ethics (Strategic) (session repeats)

Scott Klitsch, Partner, CliftonLarsonAllen, LLP, Boise, ID

The session will detail the impact of business ethics within the credit union industry and will provide guidance on how to navigate the challenges of ethical dilemma's.

9:15 – 10:15 a.m.

Offset the Cost of Charitable Giving through an Increased Investment Universe (Level 2 Technical) (session repeats)

Scott Albraccio, Sales Specialist Manager, CUNA Mutual Group, Madison, WI

Discover how your credit union can strategically invest in increased funding options such as business-owned life insurance, annuities, and even stocks and bonds to potentially increase return on assets—as long as a percentage of the earnings are earmarked for charitable donations. Learn how to safely structure your program, so it’s not subject to the investment limitations of parts 703 and 704, how to ensure your plan remains in compliance and performs as it was designed.

9:15 – 10:15 a.m.

Interest Rate Risk: A Practical Approach to Risk Management (Level 1 Technical) (session repeats)

Brian Heim, Principal Member & Founder, IRR-analytics, LLC, Soquel, CA

This session will cover regulatory expectations and best practices for interest rate risk monitoring. Discussion will include ideas for aligning policy, reporting, and monitoring activities, reasonableness testing of model assumptions, and techniques for advanced risk management.

10:15 – 10:45 a.m.

NETWORKING BREAK – Visit with Sponsors

10:45 – 11:00 a.m.

Pass Time to Breakout Sessions

11:00 a.m. – 12:00 p.m.

The "Terrible 10" on the 5300 Call Report (Level 1 Technical)

Kevin Durrance, President/CEO, Texans CU, Richardson, TX

What are the most common errors on the call report. This session will help you with the most common errors that are made on the call report. (These are the "terrible ten".)

11:00 a.m. – 12:00 p.m.

Building Effective Teams; Beyond Principles to People (Leadership)

Daniel Wood, Director, DRW Advisors, LLC, Vass, NC

The positive outcome of an effective team begins with a leader who develops an informed insight regarding people, personalities, possibilities, and passions. There is no "magic" list of steps or principles to follow. This session will provide participants with the purpose, direction, and motivation to navigate what is often the quagmire of team development. Each leader must then take this basic blueprint and develop an approach that is relevant for their own unique team.

 

11:00 a.m. – 12:00 p.m.

Business Ethics (Strategic)

Scott Klitsch, Partner, CliftonLarsonAllen, LLP, Boise, ID

The session will detail the impact of business ethics within the credit union industry and will provide guidance on how to navigate the challenges of ethical dilemma's.

 

11:00 a.m. – 12:00 p.m.

Offset the Cost of Charitable Giving through an Increased Investment Universe (Level 2 Technical)

Scott Albraccio, Sales Specialist Manager, CUNA Mutual Group, Madison, WI

Discover how your credit union can strategically invest in increased funding options such as business-owned life insurance, annuities, and even stocks and bonds to potentially increase return on assets—as long as a percentage of the earnings are earmarked for charitable donations. Learn how to safely structure your program, so it’s not subject to the investment limitations of parts 703 and 704, how to ensure your plan remains in compliance and performs as it was designed.

 

11:00 a.m. – 12:00 p.m.

Interest Rate Risk: A Practical Approach to Risk Management (Level 1 Technical)

Brian Heim, Principal Member & Founder, IRR-analytics, LLC, Soquel, CA

This session will cover regulatory expectations and best practices for interest rate risk monitoring. Discussion will include ideas for aligning policy, reporting, and monitoring activities, reasonableness testing of model assumptions, and techniques for advanced risk management.

12:00 – 1:15 p.m.

MEMBERSHIP LUNCHEON (open to all attendees and sponsors)

1:15 – 1:30 p.m.

Pass Time to Breakout Sessions

1:30 – 2:30 p.m.

CECL - An Update and How to Calculate Using Excel (Level 1 Technical) (session repeats)

Ryan Abdoo, Industry Technical Leader, Plante Moran, Chicago, IL

The Financial Instruments - Credit Losses standard was issued in June 2016 and the first year was understanding the theory. This session will discuss implementation of the standard and present Excel based examples that a Credit Union could utilize.

 

1:30 – 2:30 p.m.

Analyzing Branch Efficiency and Performance (Level 2 Technical) (session repeats)

Jason Scott, VP Enterprise Security Analytics, Security Service FCU, San Antonio, TX

This session will detail the process of analyzing transactional and production data at Security Service Federal Credit Union to create a formula for allocation of time and the efficiency of the branch delivery channel. This will include how the data was gathered, getting input from the Operations group, reviewing the results, and creating action steps to improve efficiency. The session will also cover the utilization of branch dashboards for the purpose of evaluating branches and their overall value.

Learning objectives: 1) Learn how best to gather the data and get buy-in to the Activities and Times. 2) Understand how the credit union summarizes and presents the data to branch managers to formulate Optimal Branch Personnel. 3) See how dashboards are utilized, and can inform senior management’s branch strategy decisions.

 

1:30 – 2:30 p.m.

Moneyball: The New Measures of Credit Union Success (Leadership) (session repeats)

Mike Higgins, Partner, Mike Higgins & Associates, Prairie Village, KS

Organizations survive because they have the characteristics that prevent them from being eliminated. Unfortunately, traditional dashboard and measurement scorecards fail to address the requisite characteristics. This presentation will demonstrate nine, integrated metrics that, if successfully balanced, will insure the credit union's financial sustainability. It will also address the major flaw associated with bench-marking based upon asset size and provide an alternative that can be used to demonstrate the credit union is effectively and efficiently deploying the member resources entrusted to the management team.

 

1:30 – 2:30 p.m.

Are the Branches Dead? High Touch v High Technology (session repeats)

Deonne Christensen, COO, Mazuma CU, Overland Park, KS

The future of banking as we know it is changing, however credit unions are approaching these changes in very different ways.  Some credit unions are deploying more technology to meet the needs of the member and some are expanding their branch footprint in both locations and people to accomplish the same goal.  This roundtable of credit union executives from the Chief Operating Officer perspective is here to show you the merits and pitfalls of both.

 

1:30 – 2:30 p.m.

Core Deposits (Level 2 Technical) (session repeats)

Speaker: TBA

2:30 – 3:00 p.m.

NETWORKING BREAK - Visit with Sponsors

3:00 – 3:15 p.m.

Pass Time to Breakout Sessions

3:15 – 4:15 p.m.

CECL - An Update and How to Calculate Using Excel (Level 1 Technical)

Ryan Abdoo, Industry Technical Leader, Plante Moran, Chicago, IL

The Financial Instruments - Credit Losses standard was issued in June 2016 and the first year was understanding the theory. This session will discuss implementation of the standard and present Excel based examples that a Credit Union could utilize.

 

3:15 – 4:15 p.m.

Analyzing Branch Efficiency and Performance (Level 2 Technical)

Jason Scott, VP Enterprise Security Analytics, Security Service FCU, San Antonio, TX

This session will detail the process of analyzing transactional and production data at Security Service Federal Credit Union to create a formula for allocation of time and the efficiency of the branch delivery channel. This will include how the data was gathered, getting input from the Operations group, reviewing the results, and creating action steps to improve efficiency. The session will also cover the utilization of branch dashboards for the purpose of evaluating branches and their overall value.

Learning objectives: 1) Learn how best to gather the data and get buy-in to the Activities and Times. 2) Understand how the credit union summarizes and presents the data to branch managers to formulate Optimal Branch Personnel. 3) See how dashboards are utilized, and can inform senior management’s branch strategy decisions.

 

3:15 – 4:15 p.m.

Moneyball: The New Measures of Credit Union Success (Leadership)

Mike Higgins, Partner, Mike Higgins & Associates, Prairie Village, KS

Organizations survive because they have the characteristics that prevent them from being eliminated. Unfortunately, traditional dashboard and measurement scorecards fail to address the requisite characteristics. This presentation will demonstrate nine, integrated metrics that, if successfully balanced, will insure the credit union's financial sustainability. It will also address the major flaw associated with bench-marking based upon asset size and provide an alternative that can be used to demonstrate the credit union is effectively and efficiently deploying the member resources entrusted to the management team.

 

3:15 – 4:15 p.m.

Are the Branches Dead? High Touch v High Technology

Deonne Christensen, COO, Mazuma CU, Overland Park, KS

The future of banking as we know it is changing, however credit unions are approaching these changes in very different ways.  Some credit unions are deploying more technology to meet the needs of the member and some are expanding their branch footprint in both locations and people to accomplish the same goal.  This roundtable of credit union executives from the Chief Operating Officer perspective is here to show you the merits and pitfalls of both.

 

3:15 – 4:15 p.m.

Core Deposits (Level 2 Technical)

Speaker: TBA

5:30 p.m. –

SOCIAL EVENT

We’re working on another fantastic event for our attendees.  Further details to follow.

Time
Session
 
7:00 a.m. – 3:00 p.m.

WELCOME CENTER

Conference Registration
Sponsor Displays

7:00 – 7:45 a.m.

BREAKFAST

7:45 – 8:00 a.m.

MORNING ANNOUNCEMENTS

8:00 – 9:00 a.m.

GENERAL SESSION – U.S. Economic Outlook & its Impact on CUs

Steve Rick, Director, Chief Economist, CUNA Mutual Group, Madison, WI

The presentation will discuss how the global economy, the overall financial sector and the Federal Reserve will affect the U.S. economy, U.S. interest rates and ultimately credit union balance sheet and earnings performance. Steve Rick will analyze and establish standards against which your credit union’s own performance can be measured. He will also identify trends of savings and loan activity, and weigh the influence of future economic events on growth patterns out into 2018.

9:00 – 9:15 a.m.

Pass Time to Breakout Sessions

9:15 – 10:15 a.m.

Accounting Standards Update (Strategic) (session repeats)

Speaker: TBA

9:15 – 10:15 a.m.

Liquidity Planning (Level 1 Technical) (session repeats)

Kevin Parks, VP, Director Strategic Planning and Member Solutions, Federal Home Loan Bank Topeka, Topeka, KS

The financial crises that began in mid-2007 reemphasized the importance of liquidity to financial markets and a functioning banking system. Regulatory expectations regarding liquidity and liquidity planning are increasing. Credit Unions hold liquidity for various reasons including “precautionary” motives to mitigate risk related to uncertain or volatile funding sources or economic conditions; and for “strategic” motives to take advantage of profitable business opportunities and options when they arise. We will briefly discuss the regulatory requirements and expectations associated with liquidity and a framework for “precautionary” liquidity risk management activities. In addition, we will discuss liquidity and funding as a core component of your overall business strategy. Various strategies for enhancing liquidity and funding will also be explored.

 

9:15 – 10:15 a.m.

Moneyball for Credit Union Investments (Level 2 Technical) (session repeats)

Richard Berg, Co-Founder & CEO, Performance Trust Capital Partners, LLC, Chicago, IL

Strategic decisions are driven not only by our goals, but also by the framework we apply to our decision-making. When it comes to balance sheet management, having the right framework can make seemingly difficult decisions come sharply into focus. How does your institution view the world? What frameworks do you use to drive decision-making? From the wrong perspective, decisions often seem complicated and uncertain; from the right one, the answers are often painfully obvious. Using real-world case studies, learn how the right decision-making framework can help your institution reach its goals.

9:15 – 10:15 a.m.

Serving our Members Instead of Them Serving Us (It's Not a Cookbook!) (Level 2 Technical) (session repeats)

Chris Lawrence, CFO, American First CU, Brea, CA

Are we serving our members or are our members serving us? The intent is the former, but the latter may be the reality. Many credit unions are solely focused on ROA as a measure of financial success. This makes sense if you are the insurer of the institution (i.e. the NCUA). The more Net Worth, the higher the ROA, all else equal. And the higher the Net Worth, the less risk that your institution poses to the insurance fund. However, our members don’t own our assets; they own our equity. What we choose not to pay out to our members in dividends is added to our equity. If we are holding our members’ equity, shouldn’t we be measuring what return we are providing on what we hold back from our members? Having a sole focus on ROA satisfies the regulators, but looking out for our members is not the regulators’ concern. Therefore, it must be our concern. We have a fiduciary responsibility to maximize the benefits to our members. One way to check that is to measure ROE. This session will explore the interactions between ROE and ROA and offer proposals on how to maximize both.

9:15 – 10:15 a.m.

Coaching Strategies…Keys to Long Term Success (Leadership) (session repeats)

Corlinda Wooden, Co-Founder, Wooden Consulting, Oregon City, OR

If Coaching = Sustainability and Sustainability = Results then why does consistent coaching die off? Coaching is the most cost effective approach you can use to strengthen performance, whether with frontline staff or back office departments. Knowing this, we need to step back and determine what is getting in the way and how we can overcome it. From there, we need to take the next steps for making coaching a reality. Lastly, we need to embrace coaching as a constant and not a one hit wonder that drops off after a few months. In this session we will discuss common barriers to coaching and strategies to making coaching a priority, now and in the future. We will also review coaching templates and organizational tips and tools that can apply to every type of role at your credit union and that can be customized to your unique needs. Furthermore, we will cover how technology can aid you in your coaching efforts through the use of smart phones and tablets above and beyond what is available from your desktop computer.

 

10:15 – 10:45 a.m.

NETWORKING BREAK – Visit with Sponsors

10:45 – 11:00 a.m.

Pass Time to Breakout Sessions

11:00 a.m. – Noon

Accounting Standards Update (Strategic)

Speaker: TBA

11:00 a.m. – Noon

Liquidity Planning (Level 1 Technical)

Kevin Parks, VP, Director Strategic Planning and Member Solutions, Federal Home Loan Bank Topeka, Topeka, KS

The financial crises that began in mid-2007 reemphasized the importance of liquidity to financial markets and a functioning banking system. Regulatory expectations regarding liquidity and liquidity planning are increasing. Credit Unions hold liquidity for various reasons including “precautionary” motives to mitigate risk related to uncertain or volatile funding sources or economic conditions; and for “strategic” motives to take advantage of profitable business opportunities and options when they arise. We will briefly discuss the regulatory requirements and expectations associated with liquidity and a framework for “precautionary” liquidity risk management activities. In addition, we will discuss liquidity and funding as a core component of your overall business strategy. Various strategies for enhancing liquidity and funding will also be explored.

 

11:00 a.m. – Noon

Moneyball for Credit Union Investments (Level 2 Technical)

Richard Berg, Co-Founder & CEO, Performance Trust Capital Partners, LLC, Chicago, IL

Strategic decisions are driven not only by our goals, but also by the framework we apply to our decision-making. When it comes to balance sheet management, having the right framework can make seemingly difficult decisions come sharply into focus. How does your institution view the world? What frameworks do you use to drive decision-making? From the wrong perspective, decisions often seem complicated and uncertain; from the right one, the answers are often painfully obvious. Using real-world case studies, learn how the right decision-making framework can help your institution reach its goals.

 

11:00 a.m. – Noon

Serving our Members Instead of Them Serving Us (It's Not a Cookbook!) (Level 2 Technical)

Chris Lawrence, CFO, American First CU, Brea, CA

Are we serving our members or are our members serving us? The intent is the former, but the latter may be the reality. Many credit unions are solely focused on ROA as a measure of financial success. This makes sense if you are the insurer of the institution (i.e. the NCUA). The more Net Worth, the higher the ROA, all else equal. And the higher the Net Worth, the less risk that your institution poses to the insurance fund. However, our members don’t own our assets; they own our equity. What we choose not to pay out to our members in dividends is added to our equity. If we are holding our members’ equity, shouldn’t we be measuring what return we are providing on what we hold back from our members? Having a sole focus on ROA satisfies the regulators, but looking out for our members is not the regulators’ concern. Therefore, it must be our concern. We have a fiduciary responsibility to maximize the benefits to our members. One way to check that is to measure ROE. This session will explore the interactions between ROE and ROA and offer proposals on how to maximize both.

11:00 a.m. – Noon

Coaching Strategies…Keys to Long Term Success (Leadership)

Corlinda Wooden, Co-Founder, Wooden Consulting, Oregon City, OR

If Coaching = Sustainability and Sustainability = Results then why does consistent coaching die off? Coaching is the most cost effective approach you can use to strengthen performance, whether with frontline staff or back office departments. Knowing this, we need to step back and determine what is getting in the way and how we can overcome it. From there, we need to take the next steps for making coaching a reality. Lastly, we need to embrace coaching as a constant and not a one hit wonder that drops off after a few months. In this session we will discuss common barriers to coaching and strategies to making coaching a priority, now and in the future. We will also review coaching templates and organizational tips and tools that can apply to every type of role at your credit union and that can be customized to your unique needs. Furthermore, we will cover how technology can aid you in your coaching efforts through the use of smart phones and tablets above and beyond what is available from your desktop computer.

 

Noon – 1:00 p.m.

NETWORKING LUNCH

1:15 – 1:30 p.m.

Pass Time to Breakout Sessions

1:15 – 2:15 p.m.

CECL - Summary of Items Other Than the Allowance (Level 1 Technical) (session repeats)

Ryan Abdoo, Industry Technical Leader, Plante Moran, Chicago, IL

This session will discuss the change within ASU 2016-13 that do not relate to the allowance for loan losses. Specifically, this session will address the changes to available-for-sale and held-to-maturity investments, purchased credit deteriorated loans, and disclosure requirements.

 

1:15 – 2:15 p.m.

Mortgage Pipeline Management (Level 2 Technical) (session repeats)

Travis Goodman, CFA, Principal Advisory Services, ALM First, Dallas, TX

Institutions engaging in mortgage loan production and sale to investors (e.g. the agencies) understand this operation can be highly profitable, but also can be highly volatile. Changes in mortgage pricing can lead to significant variability in profitability. In this session, we will define risk management concepts and review the mortgage pipeline process that will help you determine the best strategies for your institution. Learn how to protect yourself from the volatility of the mortgage market and to optimize profitability.

 

1:15 – 2:15 p.m.

Cannabis & Financial Services (Strategic) (sesison repeats)

Brian Knight, EVP & General Counsel, NASCUS, Arlington, VA

This session will survey the issues related to the decision whether or not to provide financial services to cannabis businesses. Whether the answer is yes or no, credit unions and regulators need to understand the implications of their decisions.

 

1:15 – 2:15 p.m.

The Road to Becoming a CFO: A Panel Discussion (Leadership) (session repeats)

Justin Mouzoukos, CFO, Mazuma CU, Overland Park, KS

1:15 – 2:15 p.m.

Actionable Data Analytics (Strategic/Level 2 Technical) (session repeats)

Joseph Nelson, Loan Portfolio Analyst, Ent Federal CU, Colorado Springs, CO

The session will deal with how an organization can most effectively use data and analytics in a way which is not only interesting, but actionable.

 

2:15 – 2:45 p.m.

NETWORKING BREAK – Sponsor Drawings

2:45 – 3:00 p.m.

Pass Time to Breakout Sessions

3:00 – 4:00 p.m.

CECL - Summary of Items Other Than the Allowance (Level 1 Technical)

Ryan Abdoo, Industry Technical Leader, Plante Moran, Chicago, IL

This session will discuss the change within ASU 2016-13 that do not relate to the allowance for loan losses. Specifically, this session will address the changes to available-for-sale and held-to-maturity investments, purchased credit deteriorated loans, and disclosure requirements.

 

3:00 – 4:00 p.m.

Mortgage Pipeline Management (Level 2 Technical)

Travis Goodman, CFA, Principal Advisory Services, ALM First, Dallas, TX

Institutions engaging in mortgage loan production and sale to investors (e.g. the agencies) understand this operation can be highly profitable, but also can be highly volatile. Changes in mortgage pricing can lead to significant variability in profitability. In this session, we will define risk management concepts and review the mortgage pipeline process that will help you determine the best strategies for your institution. Learn how to protect yourself from the volatility of the mortgage market and to optimize profitability.

 

3:00 – 4:00 p.m.

Cannabis & Financial Services (Strategic)

Brian Knight, EVP & General Counsel, NASCUS, Arlington, VA

This session will survey the issues related to the decision whether or not to provide financial services to cannabis businesses. Whether the answer is yes or no, credit unions and regulators need to understand the implications of their decisions.

 

3:00 – 4:00 p.m.

The Road to Becoming a CFO: A Panel Discussion (Leadership)

Speakers: TBA

3:00 – 4:00 p.m.

Actionable Data Analytics (Strategic/Level 2 Technical)

Joseph Nelson, Loan Portfolio Analyst, Ent Federal CU, Colorado Springs, CO

The session will deal with how an organization can most effectively use data and analytics in a way which is not only interesting, but actionable.

 

4:00 –

Evening – On Your Own

Time
Session
 
7:45 – 8:30 a.m.

BREAKFAST

8:30 – 9:30 a.m.

GENERAL SESSION – The State of Fraud: A Reality Check on Trends & Solutions

Lee Wetherington, Director Strategic Insight, Jack Henry & Associates

A current look at the biggest fraud challenges impacting credit unions and the technology investments your peers are making to combat fraud. Debit/credit card fraud and check fraud remain top concerns for most credit unions, but application fraud and account takeover (ATO) fraud are growing in the post-EMV environment. The rise of synthetic identities is complicating the detection of application fraud and ATO fraud, and synthetic identity fraud is growing among demand deposit accounts (DDAs) and credit cards. Join Lee for a review of the new fraud solutions credit unions are deploying, including card solutions, mobile, identity, ACH and wire, behavioral analytics, contact center, and small-business and commercial fraud solutions.

 

9:45 – 10:00 a.m.

BREAK

10:00 – 11:00 a.m.

CLOSING GENERAL SESSION – The Psychology of Illusion – Perspective

Vinh Giang, Entrepreneur, Keynote Speaker, Magician

Vinh presents the audience with a magic performance and invites them to offer their solutions as to how it was done. In going through this process, the audience learns quickly that perspective is the key to solving any problem. After all, magic is just a problem that your attendees do not have the solution to. While they may appear complicated, magic tricks are problems specifically designed with no solution. By getting a small insight into how to solve magic tricks, imagine the clarity your attendees will take into the other problems in their business and personal lives. “All it takes is a different vantage point to navigate through the most complex of mazes.” Vinh Giang