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20th Annual CUNA CFO Council Conference

2014 Mandalay Bay Resort & Casino | Las Vegas, NV | May 18-21

Agenda

Time
Session
 
Noon – 7:30 p.m.

CONFERENCE REGISTRATION

Refreshments During Registration

~ Sponsored by Duncan-Williams, Inc.

2:00 – 5:00 p.m.

Strategy and Strategic Acumen for CFO's

PRE-CONFERENCE WORKSHOPS (Additional charge of $165 for Council members and $205 for non-members)

Evan Berrett, Founding Partner, Strategy Gurus Corp., Salt Lake City, UT

~ Sponsored by Kohl Advisory Group

Evan Berrett is a strategy consultant and expert in building strategic acumen in leaders. He facilitates strategic alignment and war gaming events across the world and provides strategic acumen training to executives. He will present strategy concepts and high-impact strategy tools that can be leveraged by leaders to help them navigate through competitive waters. Additionally, he will outline critical skills that leaders much hone and leverage to become better strategic thought leaders.

Tools will include:

  • Burgleman's Strategy Framework - used to determine strategic alignment with internal and external forces.
  • The Porter-Plus Tool - a tool used to assess strategic situations, landscape forces and market impact.
  • Differentiation Thinking - how cost value and other differentiation models can be used to provide the foundation for differentiation, strategic focus and execution.
  • Strategy Story - how to articulate the strategy story that needs to be heard by the organization to align strategic execution efforts.

Participants will be able to:

  • Articulate the strategy story that they must communicate to their organizations.
  • Identify critical strategy skills to be leveraged for strategic leadership.
  • Understand the foundations of strategy including what ‘good and bad’ strategy looks like.
  • Know how to use key strategy tools, when to use them, and how to use them to create strategy and analyze strategic situations.
5:15 - 6:00 p.m.

FIRST-TIME ATTENDEE ORIENTATION

~ Sponsored by ProfitStars

6:00 - 7:30 p.m.

WELCOME CENTER OPEN - Meet your Sponsors

 

Conference Registration
Sponsor Area
Internet Café ~ Sponsored by The Morgan Stanley Credit Union Group and Raymond James

 

WELCOME RECEPTION - Visit with Sponsors

~ Sponsored by Performance Trust Capital Partners, LLC

 

Time
Session
 
7:00 a.m.– 4:30 p.m.

WELCOME CENTER OPEN

Conference Registration
Sponsor Area
Internet Café ~ Sponsored by The Morgan Stanley Credit Union Group and Raymond James

7:00 – 7:45 a.m.

BREAKFAST - Visit with Sponsors

~ Sponsored by BOSC, Inc.

7:45 – 8:00 a.m.

CONFERENCE WELCOME

8:00 – 9:15 a.m.

High Performance Climb®

KEYNOTE ADDRESS

John Foley, Former Lead Solo Pilot for the Blue Angels

~ Sponsored by CUNA Mutual Group

Every organization depends upon the performance of their people and their teams. There are few examples where this is more dramatically demonstrated than with the Blue Angels. John Foley draws upon his experience as Lead Solo of the Blue Angels to inspire audiences and show them how to achieve substantially higher levels of performance.

Foley demonstrates a simple, systematic, yet exciting approach for how to develop the clarity, focus, commitment, and trust that are necessary to achieve ever-higher levels of performance. He shows how to create buy-in and commitment for a team’s vision and goals, leading to clarity that drives execution decisions. He demonstrates how learning to focus prepares individuals for action and increases successful outcomes. In this insightful program, he emphasizes the development of trust and respect among team members as essential to execution, and demonstrates proven ways for teams to achieve deep levels of trust. He also explains a process that he believes is the primary key to continuous improvement and exceptional growth.

He drives home his message with dynamic videos of his adrenaline-pumping performance with the Blue Angels. His charismatic and enthusiastic presentations stimulate audiences emotionally and intellectually with a whole new perspective on their ability to excel. They leave the event not only transformed, but also with a set of concrete tools to immediately begin a high performance climb.

9:15 – 9:30 a.m.

PASS TIME TO BREAKOUTS

9:30 – 10:30 a.m.

Strategies to Improve Depository Performance and Manage Interest Rate Risk

BREAKOUT SESSION (session repeats)

Howard Benz, Managing Director, Raymond James, Memphis, TN

~ Sponsored by National Cooperative Bank

Howard Benz will discuss ways to manage interest rate risk, including the following:

  • What Happened in the Past Few Months?
  • Case Study
  • Ways to Alleviate Concern
  • What Can You Do Now
9:30 – 10:30 a.m.

Most Common Concerns with Call Reports

BREAKOUT SESSION (session repeats)


Kevin Durrance, CEO, Texans CU, Dallas, TX

~ Sponsored by CliftonLarsonAllen, LLP

Join Kevin as he facilitates a discussion on the most common concerns with the 5300 Call Report. Areas that will be discussed are:

  • Review the more complex parts of the call report
  • Common Mistakes CUs make
  • The "How's" to properly figuring out the "mysteries" of the 5300 Call Report

Kevin's expertise in Call Reports will help guide you in the right direction.

9:30 – 10:30 a.m.

Regulatory Update

BREAKOUT SESSION (session repeats)


Scott Neat, Director, Supervision, NCUA, Alexandria, VA

~ Sponsored by TMG Financial Services

Scott will cover the most relevant and important regulatory topics today from NCUA’s perspective.

9:30 – 10:30 a.m.

Managing Operating Expenses and Income Ratios

BREAKOUT SESSION (session repeats)

Brian Smith-Vandergriff, Sr. Managing Director, CNBS, Overland Park, KS

~ Sponsored by OfficeMax and CUNA Strategic Services

In our unprecedented operating environment, all credit union officials are faced with new challenges when stewarding members' capital. Following the corporate credit union debacle, extraordinary amounts of government intervention and abrupt shifts in consumer behaviors, surviving credit unions have been forced to adapt to new market dynamics and a fluid regulatory environment. Through reviewing real world responses to these challenges, attendees will be better prepared to lead their credit unions well into the future.

10:30 – 11:00 a.m.

NETWORKING BREAK- Visits with Sponsors

~ Sponsored by McQueen Financial Advisors, Inc.

11:00 – 11:15 a.m.

PASS TIME TO BREAKOUTS

11:15 a.m. – 12:15 p.m.

Strategies to Improve Depository Performance and Manage Interest Rate Risk

BREAKOUT SESSION (session repeats)

Howard Benz, Managing Director, Raymond James, Memphis, TN

~ Sponsored by National Credit Union Foundation

Howard Benz will discuss ways to manage interest rate risk, including the following:

  • What Happened in the Past Few Months?
  • Case Study
  • Ways to Alleviate Concern
  • What Can You Do Now
11:15 a.m. – 12:15 p.m.

Most Common Concerns with Call Reports

BREAKOUT SESSION (session repeats)

Kevin Durrance, CEO, Texans CU, Dallas, TX

Join Kevin as he facilitates a discussion on the most common concerns with the 5300 Call Report. Areas that will be discussed are:

  • Review the more complex parts of the call report
  • Common Mistakes CUs make
  • The "How's" to properly figuring out the "mysteries" of the 5300 Call Report

Kevin's expertise in Call Reports will help guide you in the right direction.

11:15 a.m. – 12:15 p.m.

Regulatory Update

BREAKOUT SESSION (session repeats)

Scott Neat, Director, Supervision, NCUA, Alexandria, VA

~ Sponsored by Corporate One FCU

Scott will cover the most relevant and important regulatory topics today from NCUA’s perspective.

11:15 a.m. – 12:15 p.m

Managing Operating Expenses and Income Ratios

BREAKOUT SESSION (session repeats)

Brian Smith-Vandergriff, Sr. Managing Director, CNBS, Overland Park, KS

~ Sponsored by Ceto & Associates

In our unprecedented operating environment, all credit union officials are faced with new challenges when stewarding members' capital. Following the corporate credit union debacle, extraordinary amounts of government intervention and abrupt shifts in consumer behaviors, surviving credit unions have been forced to adapt to new market dynamics and a fluid regulatory environment. Through reviewing real world responses to these challenges, attendees will be better prepared to lead their credit unions well into the future.

12:15 – 1:30 p.m.

MEMBERSHIP LUNCHEON

Open to all attendees and sponsors

~ Sponsored by TracFone Wireless, Inc.

1:45 – 2:45 p.m.

Allowance for Loan Loss

BREAKOUT SESSION (session repeats)

Tasha Kostick, Partner, McGladrey, LLP, San Francisco, CA

~ Sponsored by MEMBERS Trust Company

This session will review the McGladrey allowance for loan loss survey; review trends noted in the peer to peer data for credit unions; review the state of the allowance for loan losses such as recent reductions and expectations for the coming year and summarize resulting best practices noted during the past several years.

1:45 – 2:45 p.m.

Navigating Your Investment Portfolio Through a Volatile Interest Rate Environment

BREAKOUT SESSION (session repeats)

John Caladim Managing Director Financial Institutions Group, Brean Capital, LLC, New York, NY

~ Sponsored by Reverse Mortgage Funding LLC

In today's ultra-competitive landscape, credit unions can no longer afford to manage their investment portfolio as if it's simply a source of liquidity. Taking a top-down approach, John will review ways to increase your portfolio's yield, thus enabling you to ultimately grow net interest margins and improve overall financial performance.

1:45 – 2:45 p.m.

Balance Sheet Management is About to Matter

BREAKOUT SESSION (session repeats)

Chad McKeithen, Managing Director - Depository Strategies, Duncan-Williams, Inc., Memphis, TN

~ Sponsored by The Rochdale Group

With the level of interest rate and liquidity risk, credit unions are beginning to feel pressure from both regulators and internally to develop contingency plans to mitigate exposure. This session will focus on managing short and intermediate-term liquidity as well as controlling long-term interest rate risk. It is designed for CFO's, risk managers or anyone involved with asset and liability management.

1:45 – 2:45 p.m.

Investment Portfolio Strategies in the Current Environment

BREAKOUT SESSION (session repeats)

Charlie Crowley, Managing Director, Wells Fargo Securities, LLC, Charlotte, NC

~ Sponsored by Coastal Securities, Inc.

In the current challenging environment, credit unions are looking for ways to increase the return on their investment portfolio while minimizing risk. This session will discuss ways to enhance overall portfolio performance.

2:45 – 3:15 p.m.

NETWORKING BREAK

Visit with Sponsors

~ Sponsored by Orth, Chakler, Murnane & Co., CPAs

3:15 – 3:30 p.m.

PASS TIME TO BREAKOUTS

3:30 – 4:30 p.m.

Allowance for Loan Loss

BREAKOUT SESSION

Tasha Kostick, Partner, McGladrey, LLP, San Francisco, CA

~ Sponsored by Visible Equity

This session will review the McGladrey allowance for loan loss survey; review trends noted in the peer to peer data for credit unions; review the state of the allowance for loan losses such as recent reductions and expectations for the coming year and summarize resulting best practices noted during the past several years.

3:30 – 4:30 p.m.

Navigating Your Investment Portfolio Through a Volatile Interest Rate Environment

BREAKOUT SESSION

John Caladim Managing Director Financial Institutions Group, Brean Capital, LLC, New York, NY

~ Sponsored by OM Financial Group

In today's ultra-competitive landscape, credit unions can no longer afford to manage their investment portfolio as if it's simply a source of liquidity. Taking a top-down approach, John will review ways to increase your portfolio's yield, thus enabling you to ultimately grow net interest margins and improve overall financial performance.

3:30 – 4:30 p.m.

Balance Sheet Management is About to Matter

BREAKOUT SESSION

Chad McKeithen, Managing Director - Depository Strategies, Duncan-Williams, Inc., Memphis, TN

~ Sponsored by BMO Capital Markets

With the level of interest rate and liquidity risk, credit unions are beginning to feel pressure from both regulators and internally to develop contingency plans to mitigate exposure. This session will focus on managing short and intermediate-term liquidity as well as controlling long-term interest rate risk. It is designed for CFO's, risk managers or anyone involved with asset and liability management.

3:30 – 4:30 p.m.

Investment Portfolio Strategies in the Current Environment

BREAKOUT SESSION

Charlie Crowley, Managing Director, Wells Fargo Securities, LLC, Charlotte, NC

~ Sponsored by Clearwater Analytics LLC

In the current challenging environment, credit unions are looking for ways to increase the return on their investment portfolio while minimizing risk. This session will discuss ways to enhance overall portfolio performance.

6:30 – 9:00 p.m.

SOCIAL EVENT - Shark Reef

 

 

SOCIAL EVENT - Shark Reef

~ Co-Sponsored by The Baker Group and the Sterne Agee

No resort is complete without exotic natural wonders. At Shark Reef you can see all kinds-- sawfish, giant rays, endangered green sea turtles, piranha, jellyfish and the rare golden crocodile, to name a few. In all, there are over 2,000 animals in 1.6 million gallons of water. And as an attendee, you'll get to experience all of this!

Join us as we host our 2014 social event at none other than Shark Reef. You'll enjoy food and beverages while checking out all of what the aquarium has to offer. Guests can join you at this event for $75 each.

Time
Session
 
7:00 a.m. – 4:00 p.m.

WELCOME CENTER OPEN

Conference Registration
Sponsor Area
Internet Café ~ Sponsored by The Morgan Stanley Credit Union Group and Raymond James

7:00 – 7:45 a.m.

BREAKFAST

Visit with Sponsors

~ Sponsored by c. myers corporation

7:45 – 8:00 a.m.

MORNING ANNOUNCEMENTS

8:00 – 9:00 a.m.

Inspired Service: When Being the Good Guy is Not Enough

GENERAL SESSION

Pam Davis, Founder/President/CEO, Nonprofits Alliance Insurance Group, Santa Cruz, CA

~ Sponsored by TracFone Wireless, Inc.

Using the experience from 25 years of leading an insurance cooperative for 501©(3) nonprofit organizations, this presentation will challenge participants to ruthlessly examine how they positively impact their members' lives and honestly evaluate whether their member offerings and services are as good as they can be. We will challenge attendees to examine, in our highly competitive environment, how culture can enable cooperatives to stand out in efficiency, service to members, financial integrity and performance, and commitment to community.

9:00 – 9:15 a.m.

PASS TIME TO BREAKOUTS

9:15 – 10:15 a.m.

Best Practices in Board Reporting and Financials: A Panel Discussion

BREAKOUT SESSION (session repeats)

MJ Coon, SVP/CFO, Ent FCU, Colorado Springs, CO
Jay Scungio, CFO, Freedom CU, Springfield, MA
Suzanne Weinstein, CFO, Orlando FCU, Orlando, FL

~ Sponsored by PSCU

Learn what type of information credit unions include in Board packets and some keys to successful Board financial awareness.  Three CFOs from different asset size credit unions will share their perspectives and best practices related to Board financial reporting, Board financial education and other considerations such as policies. 

9:15 – 10:15 a.m.

Understanding and Using Member Profitability

BREAKOUT SESSION (session repeats)

Brad Dahlman, Product Manager Profitability & Pricing, Profitstars, St. Louis Park, MN

~ Sponsored by Akcelerant

Do you know who your most profitable members are? In this session, we will discuss member profitability and review the common “profit distribution” found within credit unions today. We will review the unique attributes of member across the profit spectrum. We will then focus on how to use this powerful information throughout your organization.

9:15 – 10:15 a.m.

Responding to the Regulatory Emphasis on ALM Reporting in a Rising Rate Environment

BREAKOUT SESSION (session repeats)

Mark DeBree, Director ALM Services, Catalyst Strategic Solutions, Plano, TX

~ Sponsored by Signature Securities

Asset-Liability Management has been at the forefront of the regulatory environment for some time, and with interest rates beginning to rise, this is not expected to change anytime soon. To get ahead of the game, credit unions need to take a more proactive approach in managing balance sheet risks as we enter a rising interest rate environment. This presentation will address the trend of regulatory expectations, current examination concerns, and provide credit unions with some guidance, tools, and suggestions to take ALM to the next level and be prepared as interest rates rise.

9:15 – 10:15 a.m.

Economic Update

 

Steve Rick, Sr. Economist, Economics & Statistics, Credit Union National Association, Madison, WI

~ Sponsored by Callahan & Associates

Few times in our nation’s history have we encountered economic challenges like we face today. What we all seek is information that will help prepare, enlighten and guide us as we look forward to the coming years. What’s the outlook for the economy and credit unions for the next year? How long and deep will the economic slowdown be, and how will it affect credit unions as a whole and the role of operations and technology professionals? What are the best economic indicators to focus on to get a sense of “where were at” moving forward?

10:15 – 10:45 a.m.

NETWORKING BREAK

Visit with Sponsors

~ Sponsored by Financial Northeastern Companies

10:45 – 11:00 a.m.

PASS TIME TO BREAKOUTS

11:00 a.m. – 12:00 p.m.

Best Practices in Board Reporting and Financials: A Panel Discussion

BREAKOUT SESSION (session repeats)

MJ Coon, SVP/CFO, Ent FCU, Colorado Springs, CO
Jay Scungio, CFO, Freedom CU, Springfield, MA
Suzanne Weinstein, CFO, Orlando FCU, Orlando, FL

~ Sponsored by First Empire Securities

Learn what type of information credit unions include in Board packets and some keys to successful Board financial awareness.  Three CFOs from different asset size credit unions will share their perspectives and best practices related to Board financial reporting, Board financial education and other considerations such as policies. 

11:00 a.m. – 12:00 p.m.

Understanding and Using Member Profitability

BREAKOUT SESSION (session repeats)

Brad Dahlman, Product Manager Profitability & Pricing, Profitstars, St. Louis Park, MN

~ Sponsored by Digital Insight and CUNA Strategic Services

Do you know who your most profitable members are? In this session, we will discuss member profitability and review the common “profit distribution” found within credit unions today. We will review the unique attributes of member across the profit spectrum. We will then focus on how to use this powerful information throughout your organization.

11:00 a.m. – 12:00 p.m.

Responding to the Regulatory Emphasis on ALM Reporting in a Rising Rate Environment

BREAKOUT SESSION (session repeats)

Mark DeBree, Director ALM Services, Catalyst Strategic Solutions, Plano, TX

~ Sponsored by Amherst Securities Group, LP

Asset-Liability Management has been at the forefront of the regulatory environment for some time, and with interest rates beginning to rise, this is not expected to change anytime soon. To get ahead of the game, credit unions need to take a more proactive approach in managing balance sheet risks as we enter a rising interest rate environment. This presentation will address the trend of regulatory expectations, current examination concerns, and provide credit unions with some guidance, tools, and suggestions to take ALM to the next level and be prepared as interest rates rise.

11:00 a.m. – 12:00 p.m.

Economic Update

 

Steve Rick, Sr. Economist, Economics & Statistics, Credit Union National Association, Madison, WI

~ Sponsored by Trust for Credit Unions

 

Few times in our nation’s history have we encountered economic challenges like we face today. What we all seek is information that will help prepare, enlighten and guide us as we look forward to the coming years. What’s the outlook for the economy and credit unions for the next year? How long and deep will the economic slowdown be, and how will it affect credit unions as a whole and the role of operations and technology professionals? What are the best economic indicators to focus on to get a sense of “where were at” moving forward?

12:00 – 1:00 p.m.

NETWORKING LUNCH

~ Sponsored by Credit Union National Association

Checkpoint™ Lunch 'n Learn:

AICPA, FASB, GAAP. . .new high-powered resources are now part of your CFO Council membership! In this session, Checkpoint™ will be unveiled and we'll provide a brief overview of this new member benefit through the Council's relationship with Thomson Reuters. To help you get started and navigate the resources, we will cover the basic functionality and features of Checkpoint™ and how to use Checkpoint™ for research.
1:00 – 1:15 p.m.

PASS TIME TO BREAKOUTS

1:15 – 2:15 p.m.

The Tools You Need to Build on Your Financial Success

BREAKOUT SESSION

Dan Hess, SVP, Chief Business Officer, FHLBank Topeka, Topeka, KS

~ Sponsored by SunCorp

This session will discuss key tools and methodologies required to manage your credit union's risks and achieve sustainable and consistent business goals. Dan Hess from FHLBank Topeka will demonstrate how advances and other FHLBank products can assist you to reach and surpass those goals. Dan will also discuss two options for mortgages-fund or sell. He will explain the benefits and drawbacks of both choices and how FHLBank's mortgage-related products can help.

1:15 – 2:15 p.m.

Investment Portfolio Pre-purchase Analysis and Due Diligence Requirements

BREAKOUT SESSION

Charley McQueen, President, McQueen Financial, Royal Oak, MI

~ Sponsored by KGS-Alpha Capital Markets, LP

Proper management of your bond portfolio and regulatory compliance is key to the success of your credit union. The bond market keeps changing, almost as fast as regulation. This session will address regulatory compliance and relative value of investments. We will walk through security selection, pre purchase analysis and ongoing analysis and reporting. The presentation will cover relative value, document review, retention and credit analysis.

1:15 – 2:15 p.m.

Common Audit Findings

BREAKOUT SESSION

Jennifer Hoskins, CPA, MPA, CICA, Partner, Nearman, Maynard, Vallez, CPAs, Miami, FL

~ Sponsored by Stifel Fixed Income Capital Markets

This session will cover the most common audit findings found during Certified Audits. We will discuss why they occur frequently and how to avoid them.

1:15 – 2:15 p.m.

One Approach to Enterprise Risk Management

BREAKOUT SESSION

Richard Reed, CFO, National Cooperative Bank, Washington, DC

~ Sponsored by Diebold and CUNA Strategic Services

2:15 – 2:45 p.m.

NETWORKING BREAK

Sponsor Drawings

~ Sponsored by MoneyGram and CUNA Strategic Services

2:45 – 3:00 p.m.

PASS TIME TO BREAKOUTS

3:00 – 4:00 p.m.

The Tools You Need to Build on Your Financial Success

BREAKOUT SESSION

Dan Hess, SVP, Chief Business Officer, FHLBank Topeka, Topeka, KS

~ Sponsored by Harland Clarke and CUNA Strategic Services

This session will discuss key tools and methodologies required to manage your credit union's risks and achieve sustainable and consistent business goals. Dan Hess from FHLBank Topeka will demonstrate how advances and other FHLBank products can assist you to reach and surpass those goals. Dan will also discuss two options for mortgages-fund or sell. He will explain the benefits and drawbacks of both choices and how FHLBank's mortgage-related products can help.

3:00 – 4:00 p.m.

Investment Portfolio Pre-purchase Analysis and Due Diligence Requirements

BREAKOUT SESSION

Charley McQueen, President, McQueen Financial, Royal Oak, MI

~ Sponsored by First Carolina Corporate CU

Proper management of your bond portfolio and regulatory compliance is key to the success of your credit union. The bond market keeps changing, almost as fast as regulation. This session will address regulatory compliance and relative value of investments. We will walk through security selection, pre purchase analysis and ongoing analysis and reporting. The presentation will cover relative value, document review, retention and credit analysis.

3:00 – 4:00 p.m.

Common Audit Findings

BREAKOUT SESSION

Jennifer Hoskins, CPA, MPA, CICA, Partner, Nearman, Maynard, Vallez, CPAs, Miami, FL

~Sponsored by Cash Management Solutions

This session will cover the most common audit findings found during Certified Audits. We will discuss why they occur frequently and how to avoid them.

3:00 – 4:00 p.m.

7 Best Practices for Retirement

BREAKOUT SESSION (session does not repeat)

Scott Knapp, Director Retirement Investment Strategy, CUNA Mutual Group, Madison, WI

~Sponsored by Samaha Associates

As the CFO of your credit union, do you know and monitor the most important key performance measurements of your retirement plan? What actions you should take with those measurements? Attend this session to learn about measuring your plan and other key best practices regarding: Auto enrollment - do it right or it may actually hurt your plan; tips to offer the smartest investment mix, offering personalized guidance versus traditional education for your employees, and how you can increase your employee engagement. You'll leave this session with greater confidence that you can put these best practices in place to provide your employees an effective retirement plan that will help them achieve successful retirements.

4:15 - 5:15 PM

Bonus Session - Checkpoint™ Training w/CPE Credit

Building on the overview offered at the Checkpoint™ Lunch ‘n Learn, we are offering an in-depth training course of the new Checkpoint™ resources available to CFO Council members. Attendees will earn 1 CPE credit for attending this course(this is a separate credit from the overall CFO conference credits) and will leave with a greater understanding of how to access and research AICPA, FASB, and GAAP resources through the program. This training course shows you how to keyword search, perform a citation search, efficiently navigate in the system, and how to set yourself up to receive newsletters by e-mail so you can stay up-to-date on the latest happenings in your field.

evening

FREE TIME

Time
Session
 
7:45 – 11:00 a.m.

WELCOME CENTER OPEN

Conference Registration
Sponsor Area
Internet Café ~ Sponsored by The Morgan Stanley Credit Union Group and Raymond James

7:45 – 8:30 a.m.

BREAKFAST

~ Sponsored by Wells Fargo Securities, LLC

8:30 – 9:30 a.m.

What’s Next for Capital Reform?

HOT TOPIC ANNOUNCED

Mike Schenk, VP Economics & Statistics, Credit Union National Assn., Madison, WI

~ Sponsored by Catalyst Corporate FCU

Capital is king. Credit unions need it to serve their members, and regulators want credit unions to have more of it to protect against losses. A proposal on the table at NCUA would implement a risk-based capital structure on top of credit unions' statutory leverage requirement, and Congress has been asked to consider legislation to allow all credit unions to accept supplemental forms of capital. This session will explore the merits of risk-based capital requirements, how supplemental capital might work for credit unions and the need for and prospects of statutory changes to address credit union capital issues.
9:45 – 10:00 a.m.

BREAK

10:00– 11:00 a.m.

A Culture of Service

GENERAL CLOSING SESSION

Jon Wolske, Culture Evangelist, Zappos Insights, Las Vegas, NV

~ Sponsored by Corporate America CU

Customer experiences are one of the best tools businesses have for generating loyalty and new business. Many organizations state that they are customer-focused, but their actions say something else altogether. Hear from Zappos Insights Culture Evangelist about how aligning around a ‘Culture of Service’ has helped Zappos.com grow from a small startup to a multi-billion dollar business. Customer interactions don’t stop when the communication turns to your fellow team members, either! Your productivity, innovation and bottom line can be positively affected by clearly defining your culture and treating everyone like customers!