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19th Annual Lending Council Conference

2014 Hilton Bayside | San Diego | November 2-5, 2014

Agenda

Time
Session
 
6:15 - 7:30 am

VOLUNTEER OPPORTUNITY

Susan Koman Race for the Cure San Diego

8:00 am - 5:00 pm

CONFERENCE REGISTRATION OPEN

2::00 - 5:00 pm

Creating a Member-Centric Loan Experience: Mini-Innovation Immersion

PRE-CONFERENCE WORKSHOP (Separate Fee Required)

Tansley Stearns, Chief Impact Officer, Filene Research Institute, Madison, WI
Chris Fraenza, Impact Manager, Filene Research Institute, Madison, WI

As credit unions compete not only for consumers’ share of wallet, but their share of mind, creating a simple, impactful and engaging loan experience is imperative. This interactive and exciting workshop will leverage the Filene Method of Innovation, the system used by the prestigious i3 program, in an immersive three-hour experiential learning session focused on improving the lending experience for members. You’ll leave having learned:

  • How to clearly identify consumer problems that need to be solved through insight collection
  • How to empathize with the people experiencing the problem
  • Proven ideation methods that improve outputs, outcomes, and stress levels
5:15 - 6:00 pm

FIRST-TIME ATTENDEE ORIENTATION

6:00 pm

WELCOME CENTER OPEN – Meet your Sponsors

The Welcome Center offers Conference Registration, Sponsor Displays and an Internet Cafe  

6:00 - 8:00 pm

WELCOME RECEPTION – Meet your Sponsors

Time
Session
 
7:00 - 4:15 pm

WELCOME CENTER OPEN

The Welcome Center offers Conference Registration, Sponsor Displays and an Internet Cafe

7:00 - 8:00 am

BREAKFAST – Visit with Sponsors

8:00 - 8:15 am

CONFERENCE WELCOME

Jason Osterhage, SVP Lending, Alliant CU, Chicago, IL and Chair, CUNA Lending Council

8:15 - 9:30 am

KEYNOTE ADDRESS

High Performance Climb®

John Foley, Former Lead Solo Pilot for the Blue Angels

Every organization depends upon the performance of their people and their teams. There are few examples where this is more dramatically demonstrated than with the Blue Angels. John Foley draws upon his experience as Lead Solo of the Blue Angels to inspire audiences and show them how to achieve substantially higher levels of performance.

Foley demonstrates a simple, systematic, yet exciting approach for how to develop the clarity, focus, commitment, and trust that are necessary to achieve ever-higher levels of performance. He shows how to create buy-in and commitment for a team’s vision and goals, leading to clarity that drives execution decisions. He demonstrates how learning to focus prepares individuals for action and increases successful outcomes. In this insightful program, he emphasizes the development of trust and respect among team members as essential to execution, and demonstrates proven ways for teams to achieve deep levels of trust. He also explains a process that he believes is the primary key to continuous improvement and exceptional growth.

He drives home his message with dynamic videos of his adrenaline-pumping performance with the Blue Angels. His charismatic and enthusiastic presentations stimulate audiences emotionally and intellectually with a whole new perspective on their ability to excel. They leave the event not only transformed, but also with a set of concrete tools to immediately begin a high performance climb.

 

9:30 - 9:45 am

PASS TIME to BREAKOUTS

9:45 - 10:45 am

Product Management and the Member Experience

BREAKOUT SESSION (Session Repeats)

Roy Barnes, President, Blue Space Consulting, Orlando, FL

This session will cover the design of the customer experience and how it correlates to strong product management. Our speaker will share how to evaluate your current state and will provide actionable steps to the design process.

9:45 - 10:45 am

Web and Mobile Lending Trends

BREAKOUT SESSION (session repeats)

Jeff Miller, Director of System Integration, Directors Mortgage / USA Direct Funding, Lake Oswego, OR

Getting ahead of …. or even just staying current on the newest web and mobile technology and trends can feel impossible, but is it? Get ready to learn how to ask the right questions of your vendors, your staff, and yourself in order to remain relevant in a constantly changing online culture. Get some pre -conference tips at #CUNAlending.

9:45 - 10:45 am

Lending System (LOS) Best Practices Panel

BREAKOUT SESSION  (session repeats)

Joan Taylor, Ent FCU, Colorado Springs, CO
Gary Sneed, CLO, Desert Schools FCU, Phoenix, AZ
Stacy Lucero, Director of Consumer Loan Servicing, WSECU, Olympia, WA
Moderator: Cary Shumway, VP Lending, Arizona FCU, Phoenix, AZ

This session will spotlight LOS best practices for CRIF, Meridian Link and Velocity.  While you may not be a user of the specific lending system, the ideas and concepts can be universally applied.  Attendees will be able to participate in a panel discussion in order to spark ideas that can be explored at your credit union to improve current process and increase loan production.

9:45 - 10:45 am

Attracting and Retaining Millennials

BREAKOUT SESSION (session repeats)

Brent Dixon, The Haberdashery, Austin, TX

The typical credit union has an aging member base, board of directors and, to a lesser extent, employee base. So, how do we get the next generation excited about credit unions? Should credit unions rethink what "great service" means? This session will look at the technologies Millenials use to do business and give you creative ideas to jump start your thinking on this important idea. Through the use of vivid examples, case studies and even some role playing this session will give you the inspiration to engage tomorrowʼs leaders.

10:45 - 11:15 am

NETWORKING BREAK - Visit with Sponsors

11:15 am - 12:15 pm

Web and Mobile Lending Trends

BREAKOUT SESSION

Jeff Miller, Director of System Integration, Directors Mortgage / USA Direct Funding, Lake Oswego, OR

Getting ahead of …. or even just staying current on the newest web and mobile technology and trends can feel impossible, but is it? Get ready to learn how to ask the right questions of your vendors, your staff, and yourself in order to remain relevant in a constantly changing online culture. Get some pre -conference tips at #CUNAlending.

11:15 am - 12:15 pm

Attracting and Retaining Millennials

BREAKOUT SESSION  (session repeats)

Brent Dixon, The Haberdashery, Austin, TX

The typical credit union has an aging member base, board of directors and, to a lesser extent, employee base. So, how do we get the next generation excited about credit unions? Should credit unions rethink what "great service" means? This session will look at the technologies Millenials use to do business and give you creative ideas to jump start your thinking on this important idea. Through the use of vivid examples, case studies and even some role playing this session will give you the inspiration to engage tomorrowʼs leaders.

11:15 am - 12:15 pm

Lending System (LOS) Best Practices Panel

BREAKOUT SESSION

Joan Taylor, Ent FCU, Colorado Springs, CO
Gary Sneed, CLO, Desert Schools FCU, Phoenix, AZ
Stacy Lucero, Director of Consumer Loan Servicing, WSECU, Olympia, WA
Moderator: Cary Shumway, VP Lending, Arizona FCU, Phoenix, AZ

This session will spotlight LOS best practices for CRIF, Meridian Link and Velocity.  While you may not be a user of the specific lending system, the ideas and concepts can be universally applied.  Attendees will be able to participate in a panel discussion in order to spark ideas that can be explored at your credit union to improve current process and increase loan production.

11:15 am - 12:15 pm

Product Management and the Member Experience

BREAKOUT SESSION

Roy Barnes, President, Blue Space Consulting, Orlando, FL

This session will cover the design of the customer experience and how it correlates to strong product management. Our speaker will share how to evaluate your current state and will provide actionable steps to the design process.

12:15 - 1:30 pm

LENDING AWARDS LUNCHEON

The Excellence in Lending Awards, co-sponsored by CUNA Lending Council and CUNA Mutual Group, recognize credit unions that generate outstanding lending results through stable and sustainable operations. Please join us at this luncheon to honor the award winners.

1:30 - 1:45 pm

PASS TIME to BREAKOUTS

1:45 - 2:45 pm

BREAKOUT SESSION NCUA Exam Hot Topics (session repeats)

Victoria Bennett, Regional Lending Specialist, NCUA, California District

Victoria will review recent trends they are seeing in credit union examinations and point out areas of attention that the examiners are focusing on during their visits to credit unions. 

1:45 - 2:45 pm

Fair Lending Testing and Analysis Made Easy

BREAKOUT SESSION  (session repeats)

Ian Dunn, CEO, Visible Equity, Midvale, UT

Fair lending laws have become a hot button issue and a point of emphasis for regulators.  Advances in data collection and technology made it possible to use advanced statistical modeling to determine whether discrimination or “disparate impact” is potentially occurring during the loan process.  We will discuss the top 5 sources of fair lending risk along with “must-have” fair lending performance reports and analysis

1:45 - 2:45 pm

Credit Union Financial Data – What are Those Numbers Telling Us?

BREAKOUT SESSION

Joan Hill, VP Accounting, VyStar CU, Jacksonville, FL

What are all those ratios your CFO is referring to?  Do you know how to compare your Credit Union’s performance to your peers?  In this session, Joan will review some of the basics of a credit union’s financial performance, including a review of the balance sheet and income statement and then a dive in to a few of the key ratios your CFO is talking about every month.  She’ll provide some generally acceptable ranges for those ratios, some questions to ponder and will share some thoughts on how to compare your Credit Union’s performance to your peers.

1:45 - 2:45 pm

CRM Best Practices in Lending

BREAKOUT SESSION (session does not repeat)

Terence Roche, Principal, Cornerstone Advisors, Scottsdale, AZ

Client Relationship Management (CRM) systems have become one of the most effective methods of tracking interactions between credit unions and their members. CRM can help to maximize sales and profit using analytics and key performance indicators that optimize your marketing and customer service strategies. This thought provoking breakout session will provide a strategic perspective on the implementation of CRM systems, complete with best practices and suggested performance metrics.  

2:45 - 3:15 pm

NETWORKING BREAK - Visit with Sponsors

3:15 - 4:15 pm

NCUA Exam Hot Topics

BREAKOUT SESSION

Victoria Bennett, Regional Lending Specialist, NCUA, California District

Victoria will review recent trends they are seeing in credit union examinations and point out areas of attention that the examiners are focusing on during their visits to credit unions. 

3:15 - 4:15 pm

Fair Lending Testing and Analysis Made Easy

BREAKOUT SESSION

Ian Dunn, CEO, Visible Equity, Midvale, UT

Fair lending laws have become a hot button issue and a point of emphasis for regulators.  Advances in data collection and technology made it possible to use advanced statistical modeling to determine whether discrimination or “disparate impact” is potentially occurring during the loan process.  We will discuss the top 5 sources of fair lending risk along with “must-have” fair lending performance reports and analysis.

3:15 - 4:15 pm

Credit Union Financial Data – What are Those Numbers Telling Us?

BREAKOUT SESSION

Joan Hill, VP Accounting, VyStar CU, Jacksonville, FL

What are all those ratios your CFO is referring to?  Do you know how to compare your Credit Union’s performance to your peers?  In this session, Joan will review some of the basics of a credit union’s financial performance, including a review of the balance sheet and income statement and then a dive in to a few of the key ratios your CFO is talking about every month.  She’ll provide some generally acceptable ranges for those ratios, some questions to ponder and will share some thoughts on how to compare your Credit Union’s performance to your peers.

3:15 - 4:15 pm

Understanding and Managing Your Post-Purchase Risk

BREAKOUT SESSION (session does not repeat)

Tammy Trefny, Sr. Account Manager, Fannie Mae, Chicago, IL

The session will be an overview of Fannie Mae’s discretionary post purchase file review process and updated lender quality control requirements. 

4:15 - 5:30 pm

FREE TIME

5:30 - 8:30 pm

SOCIAL EVENT

We are in a beautiful city with gorgeous weather (even in November!) so we’ve decided to switch things up a bit and take you offsite for a dinner cruise aboard a private yacht.  A modern, sleek, mini-cruise ship, the Starlight Spirit is an elegantly spacious vessel complete with three luxurious decks for dining and entertainment. Unobstructed 360-degree views from every level make this vessel the perfect yacht for an enchanted night on the scenic San Diego Bay. Guests may join you at this event for $125 per person.

Time
Session
 
7:00 am - 4:15 pm

WELCOME CENTER OPEN

The Welcome Center offers Conference Registration, Sponsor Displays and an Internet Cafe

7:00 - 7:45 am

BREAKFAST – Visit with Sponsors

7:45 - 8:00 am

MORNING ANNOUNCEMENTS

8:00 - 9:00 am

Heroes, Villains, and Strange Old Men: Surviving This Crazy CU Life

GENERAL SESSION

Andy Janning, President/Founder, NO NET Solutions, Brownsburg, IN

You are going approximately eleventy-billion miles an hour each day, training and developing others like a proverbial boss while trying to listen well, fight fair, resolve conflicts, build relationships, and be unbelievably awesome.

But how do you do all that? How can you keep everybody in your personal and professional lives happy while not completely burning yourself out?

This session has the answers. It will share lessons from a former credit union executive, a Nobel Peace Prize-nominated leadership development program, every movie in your Netflix queue, and a motley crew of old men. You’ll leave with practical skills to transform your credit union…and your corner of the world.

 

9:00 - 9:15 am

PASS TIME to BREAKOUTS

9:15 - 10:15 am

CDFI Designation and Grant Writing

BREAKOUT SESSION

Stacy Augustine, CEO/President, CU Strategic Planning, Tacoma, WA
Aaron Bresko, EVP, GTE Financial CU, Tampa, FL
Sharon Hall, CEO, Express CU, Seattle, WA

Learn about low-income and Community Development Financial Institution (CDFI) designations and how two credit unions transformed their model to serve their low-income communities.

9:15 - 10:15 am

Generating Loan Volume: A Panel Discussion

BREAKOUT SESSION  (session repeats)

Keith Troup, EVP/COO, Y12 FCU, Oak Ridge, TN
Two additional speakers TBA

Attendees will gain valuable insights into how to grow loan volume, increase wallet share, retain and expand membership with a panel of experts representing small, medium and large credit unions.

9:15 - 10:15 am

Mortgage Regulations Roll-Out

BREAKOUT SESSION  (session repeats)

Jonathon Bundy, Compliance Manager Service Products, CUNA Mutual Group, Madison, WI

For many credit unions, implementing the new mortgage lending regulations is a top challenge for 2014.  How are you doing complying with the new regulations?  In this session we will discuss the pain points credit unions are facing in implementing the first six mortgage rules and discuss practical advice on how to prepare to implement the new RESPA/TILA combined disclosures rule.   This session will provide valuable advice and guidance as you begin your implementation process.

9:15 - 10:15 am

What’s on YOUR portfolio Management Dashboard?

BREAKOUT SESSION  (session repeats)

Keith Reynolds, SVP Lending, CEFCU, San Jose, CA
Scott Strand, SVP/CLO, BECU, Seattle, WA
Moderator: Bill Vogeney, EVP/CLO, Ent FCU, Colorado Springs, CO

What’s on your loan portfolio dashboard? Learn from two of the leading credit unions what metrics they consider when analyzing their portfolio, plus learn how you can best leverage the data available at your credit union.

10:15 - 10:45 am

NETWORKING BREAK - Visit with Sponsors

10:45 - 11:45 am

Mortgage Regulations Roll-Out

BREAKOUT SESSION  (session repeats)

Jonathon Bundy, Compliance Manager Service Products, CUNA Mutual Group, Madison, WI

For many credit unions, implementing the new mortgage lending regulations is a top challenge for 2014.  How are you doing complying with the new regulations?  In this session we will discuss the pain points credit unions are facing in implementing the first six mortgage rules and discuss practical advice on how to prepare to implement the new RESPA/TILA combined disclosures rule.   This session will provide valuable advice and guidance as you begin your implementation process.

10:45 - 11:45 am

What’s on YOUR portfolio Management Dashboard?

BREAKOUT SESSION  (session repeats)

Keith Reynolds, SVP Lending, CEFCU, San Jose, CA
Scott Strand, SVP/CLO, BECU, Seattle, WA
Moderator: Bill Vogeney, EVP/CLO, Ent FCU, Colorado Springs, CO

What’s on your loan portfolio dashboard? Learn from two of the leading credit unions what metrics they consider when analyzing their portfolio, plus learn how you can best leverage the data available at your credit union.

10:45 - 11:45 am

Generating Loan Volume: A Panel Discussion

BREAKOUT SESSION (session repeats)

Keith Troup, EVP/COO, Y12 FCU, Oak Ridge, TN
Two additional speakers TBA

Attendees will gain valuable insights into how to grow loan volume, increase wallet share, retain and expand membership with a panel of experts representing small, medium and large credit union

10:45 - 11:45 am

Collections Best Practices

BREAKOUT SESSION  (session does not repeat)

Cary Shumway, VP Lending, Arizona Federal CU, Phoenix, AZ

This session is geared towards any size credit union that wants to obtain collection best practices that can be applied to any size team.  The one size collection approach no longer exists.

11:45 am - 1:00 pm

MEMBERSHIP LUNCH (open to all attendees and sponsors)

1:00 - 1:15 pm

PASS TIME to BREAKOUTS

1:15 - 4:15 pm

Consumer Lending Roundtable

Roundtable Moderator: Bill Vogeney, EVP/CLO, Ent FCU, Colorado Springs, CO

From business development ideas to pricing methodology to risk management (not avoidance) you’ll have three hours to interact with your credit union peers.

1:15 - 4:15 pm

Mortgage Lending Roundtable

D. Scott Neat, Director, Division of Supervision, NCUA – Office of Examination and Insurance, Alexandria, VA
Roundtable Moderator: Pam Davis, Deputy CLO, Delta Community CU, Peachtree City, GA

Join industry leaders in an informal discussion of various mortgage related topics. Also, take advantage of an opportunity to ask an NCUA examiner mortgage specific questions. 

1:15 - 4:15 pm

Member Business Lending Roundtable

Victoria Bennett, Regional Lending Specialist, NCUA, California District
Roundtable Moderator: Bob Stowell, SVP/COO, US Federal CU, Burnsville, MN

This session is focused towards experienced lenders in the business arena.  The session is in three parts.  The first will be a presentation by Victoria Bennett on NCUA hot topics. The second session will focus on topics of interest to lenders such as portfolio management, participations, Loan Loss Reserves, workouts, growth in your business services along with many other topics.  Session three will be table topics whereby the attendees can decide what table topics they wish to participate in.  The afternoon will be very interactive and there will be time for discussion and questions.

2:30 - 3:00 pm

NETWORKING BREAK – Sponsor Prize Drawings

3:00 - 4:15 pm

ROUNDTABLE SESSIONS CONTINUE

See descriptions above

4:15 - 10:00 pm

Evening - On Your Own

Time
Session
 
7:45 - 10:45 am

WELCOME CENTER OPEN

The Welcome Center offers Conference Registration, Sponsor Displays and an Internet Cafe

7:45 - 8:30 am

BREAKFAST

8:30 - 9:00 am

Developing Future Lending Talent

GENERAL SESSION

This session will be presented by the CUNA Lending Council Conference Crashers.

9:00 - 10:00 am

Economic Update

GENERAL SESSION

Mike Schenk, Interim Chief Economist, Credit Union National Association, Madison, WI

Few times in our nation’s history have we encountered economic challenges like we face today. What we all seek is information that will help prepare, enlighten and guide us as we look forward to the coming years. What’s the outlook for the economy and credit unions for the next year? How long and deep will the economic slowdown be, and how will it affect credit unions as a whole and the role of operations and technology professionals? What are the best economic indicators to focus on to get a sense of “where were at” moving forward?

 

10:00 - 11:00 am

GET MORE PAINT Out of the Tube - Four deep wells of motivational energy

CLOSING GENERAL SESSION

Joe Castillo, Artist, Author and Storyteller               

11:00 am

FINAL COMMENTS

Jason Osterhage, Chair, CUNA Lending Council