Conference Event

CUNA World-Class Service Leadership Institute

05.18.2015 - 05.20.2015 (o & me)

May 18-20, 2015 Phoenix, AZ

Exceed your members’ service expectations.

Go behind the scenes with the leaders in service at CUNA World-Class Service Leadership Institute, offering exclusive insights for taking a credit union service culture from good to world-class. Centered around the exemplary service standards set forth by the Ritz-Carlton, Phoenix staff, this conference invites credit union leaders to do more than just learn the steps toward becoming a leader in service – it allows them to experience a top-tier service culture first-hand.

The specific aim of the institute is to provide credit union management with skills and strategies for redesigning their overall approach to service in ways that will fit the spirit of their credit unions. Attendees will have access to readily-applicable solutions and exclusive advice from the Ritz Carlton staff. Then, during their stay in the hotel, they'll see those same lessons being put into practice and learn what inspires the Ritz team to make every guest interaction into a memorable experience.


More Information  Register

 

April

Cross Council Event Schedule

Date Discipline Title Type Tuition  
 
04.07.2015
CFO
 

NCUA Corporate Credit Union Stabilization Fund Check-In

ROUNDTABLEFree for Council Members 
 
04.09.2015
LENDING
 

Sharpening Your Skip Tracing Skills

WEBINAR$219 ($169 for Council Members)Register
More Info
 
04.13.2015 04.15.2015
CFO
 

CU Finance for Non-Financials

SCHOOL$1,195 ($1,395 after February 13, 2015)Register
More Info
 
04.20.2015 04.23.2015
CFO
 

CUNA Enterprise Risk Management Certification

SCHOOL$1,795 ($1,995 after March 6) $100 Council member discountRegister
More Info
 
04.20.2015
TECH
 

CUFX Implementation Success Stories by: CU Wallet, Baxter Credit Union, Kiva Group and eDea

ROUNDTABLEFree for Council MembersRegister
More Info
 
05.18.2015 05.20.2015
O & ME
 

CUNA World-Class Service Leadership Institute

CONFERENCE$1,595 ($1,795 after March 18, 2015)Register
More Info
 
04.21.2015
M & BD
 

Determining Lifetime Member Value

ROUNDTABLEFree to Council membersRegister
More Info
 
04.22.2015 04.25.2015
HR & OD
 

CUNA HR/TD Council Conference

CONFERENCEEarly Bird: $845 members/$1,095 non-membersRegister
More Info
 
04.23.2015
LENDING
 

The Redaction Trap - NPI Disclosure Penalties to Avoid

WEBINAR$219 ($169 for Council Members)Register
More Info
 
04.23.2015
CFO
 

There are Derivatives…and Then There is Hedging

ROUNDTABLEFree for Council Members 
 
04.29.2015
LENDING
 

Making Better, Faster Lending Decisions Using Data and Analytics

ROUNDTABLEFree for Council MembersRegister
More Info