Conference Event

CUNA World-Class Service Leadership Institute

05.18.2015 - 05.20.2015 (o & me)

May 18-20, 2015 Phoenix, AZ

Exceed your members’ service expectations.

Go behind the scenes with the leaders in service at CUNA World-Class Service Leadership Institute, offering exclusive insights for taking a credit union service culture from good to world-class. Centered around the exemplary service standards set forth by the Ritz-Carlton, Phoenix staff, this conference invites credit union leaders to do more than just learn the steps toward becoming a leader in service – it allows them to experience a top-tier service culture first-hand.

The specific aim of the institute is to provide credit union management with skills and strategies for redesigning their overall approach to service in ways that will fit the spirit of their credit unions. Attendees will have access to readily-applicable solutions and exclusive advice from the Ritz Carlton staff. Then, during their stay in the hotel, they'll see those same lessons being put into practice and learn what inspires the Ritz team to make every guest interaction into a memorable experience.

More Information  Register



Cross Council Event Schedule

Date Discipline Title Type Tuition  

A Practical Guide to Meeting New FASB Requirements for ALLL

ROUNDTABLEFree for Council Members 
10.18.2015 10.23.2015

CUNA Investment Certification School

SCHOOLVaries based on program selectedRegister
More Info

Collections - Dealing with the Problem Member

WEBINAR$219, Council members get $50 discountRegister
More Info

Financial Statements & Key Ratios – Critical Concepts for HR & Organizational Development Pros

ROUNDTABLEFree for Council membersRegister

CUNA’s Economic Update

ROUNDTABLEFree for CFO Council members, others $219Register