Conference Event

CUNA World-Class Service Leadership Institute

05.18.2015 - 05.20.2015 (o & me)

May 18-20, 2015 Phoenix, AZ

Exceed your members’ service expectations.

Go behind the scenes with the leaders in service at CUNA World-Class Service Leadership Institute, offering exclusive insights for taking a credit union service culture from good to world-class. Centered around the exemplary service standards set forth by the Ritz-Carlton, Phoenix staff, this conference invites credit union leaders to do more than just learn the steps toward becoming a leader in service – it allows them to experience a top-tier service culture first-hand.

The specific aim of the institute is to provide credit union management with skills and strategies for redesigning their overall approach to service in ways that will fit the spirit of their credit unions. Attendees will have access to readily-applicable solutions and exclusive advice from the Ritz Carlton staff. Then, during their stay in the hotel, they'll see those same lessons being put into practice and learn what inspires the Ritz team to make every guest interaction into a memorable experience.

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Cross Council Event Schedule

Date Discipline Title Type Tuition  
06.01.2015 06.18.2015

CUNA Consumer Lending eSchool

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06.01.2015 06.04.2015
M & BD

CUNA Marketing Management School

SCHOOL$1,495 ($1,695 after April 1, 2015) $100 discount for Council MembersRegister
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O & ME

Excellence Award Winner - A Sales Campaign Case Study

ROUNDTABLEFree for Council membersRegister

Introduction to Participating with the SBA (Series Part 1)

ROUNDTABLEFree for Council Members 
06.22.2015 06.25.2015

CUNA Certified Financial Counselor School

SCHOOL$1,695 ($1,895 after April 22, 2015)Register
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06.25.2015 11.25.2015

Use of Loan Guaranties Instead of Co-Signers

WEBINAR$219 ($169 for Council Members)Register
More Info