Roundtable Event

Increasing Member Loyalty

08.24.2016 - 08.24.2016 (HR & OD)

11 am CT Online via Adobe Connect

Member loyalty is arguably the most important factor for credit unions today. It costs 5X more to bring in a new member than to retain an existing account, yet it’s estimated we spend 44% more on prospecting than retention.  The best way to create a community of loyal members is with an exceptional member service experience that keeps them coming back.

Hear from three credit unions who have harnessed the power of member loyalty.  Join us to learn:

  •     The importance of an Executive Member Experience Committee for reviewing member comments
  •     How to close the “loop” on member feedback, holding the team accountable
  •     Why you might expect a decline in scores as changes are made and how to bounce back
  •     Why consistency is the number one factor for creating an outstanding member loyalty culture

Meet Your Speakers:


Register

 

August

Cross Council Event Schedule

Date Discipline Title Type Tuition  
 
08.02.2016
M & BD
 

New Member Onboarding - You've got them, now what do you do?

ROUNDTABLEFree for Council membersRegister
 
 
08.10.2016
CFO
 

How CFOs use Thomson Reuters Checkpoint

ROUNDTABLEFree for Council membersRegister
 
 
08.18.2016
LENDING
 

Surviving in the Compliance Jungle of Collections webinar

WEBINAR$219, Council members get 10% offMore Info
 
08.23.2016
TECH
 

FinTech Disruption: Threats & Opportunities

ROUNDTABLEFree for Council membersRegister
 
 
08.24.2016
HR & OD
 

Increasing Member Loyalty

ROUNDTABLEFree for Council membersRegister
 
 
08.25.2016
LENDING
 

How the Rocket Mortgage is Quickening Industry Adoption of Paperless Lending

ROUNDTABLEFree for Council membersRegister