Go Beyond the No: Coaching Members to Become Loan-Ready in the Future webinar
05.09.2016 - 05.09.2016 (lending)
1:00-2:00 PM CDT Online via Adobe Connect
Credit unions love being solution providers for their members. Sometimes, the best service you can provide as lending professionals is the answer “No.” Join Claudine DiTorrice of As If Productions, as she discusses ways to use financial capability coaching techniques to get your members to YES with future loan requests.
During this session, you will learn:
- Saying no gracefully
- Co-developing action plans toward success
- Leveraging internal solutions
- Tapping into external resources
You may also be interested in CUNA Financial Counseling Certification Program (FiCEP)
Who Should Attend
This webinar is beneficial for Lenders and any member-facing staff wanting to know more about financial capability coaching techniques. Affiliation with CUNA/League is required for attendance.
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