Roundtable Event

Increasing Member Loyalty

08.24.2016 - 08.24.2016 (M & BD)

11 am CT Online via Adobe Connect

Watch the video

Download the slides

Care Sheet example (handout)

Member loyalty is arguably the most important factor for credit unions today. It costs 5X more to bring in a new member than to retain an existing account, yet it’s estimated we spend 44% more on prospecting than retention.  The best way to create a community of loyal members is with an exceptional member service experience that keeps them coming back.

Hear from three credit unions who have harnessed the power of member loyalty.  Join us to learn:

  •     The importance of an Executive Member Experience Committee for reviewing member comments
  •     How to close the “loop” on member feedback, holding the team accountable
  •     Why you might expect a decline in scores as changes are made and how to bounce back
  •     Why consistency is the number one factor for creating an outstanding member loyalty culture

Meet Your Speakers:


 

March

Cross Council Event Schedule

Date Discipline Title Type Tuition  
 
03.01.2016
FINANCE
 

Thomson Reuters Tools and How to Use Them

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03.02.2016
LENDING
 

Loan Reaffirmations in Chapter 7 Bankruptcy webinar

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03.16.2016
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Creditors D-I-Y Guide to Bankruptcy Proofs of Claim webinar

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03.24.2016
O & ME
 

From Manager to Coach: Building a Sustainable Coaching Culture

ROUNDTABLEFree for Council members 
 
03.24.2016
HR & OD
 

From Manager to Coach: Building a Sustainable Coaching Culture

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03.29.2016
LENDING
 

Lower Credit Score Auto Loans - Good for Members, Good for the Bottom Line webinar

WEBINAR$219, Council members get 10% offMore Info
 
03.30.2016
LENDING
 

Lenders, Third Party Vendors and BSA Compliance webinar

WEBINAR$219, Council members get 10% offMore Info