Roundtable Event

Increasing Member Loyalty

08.24.2016 - 08.24.2016 (HR & OD)

11 am CT Online via Adobe Connect

Member loyalty is arguably the most important factor for credit unions today. It costs 5X more to bring in a new member than to retain an existing account, yet it’s estimated we spend 44% more on prospecting than retention.  The best way to create a community of loyal members is with an exceptional member service experience that keeps them coming back.

Hear from three credit unions who have harnessed the power of member loyalty.  Join us to learn:

  •     The importance of an Executive Member Experience Committee for reviewing member comments
  •     How to close the “loop” on member feedback, holding the team accountable
  •     Why you might expect a decline in scores as changes are made and how to bounce back
  •     Why consistency is the number one factor for creating an outstanding member loyalty culture

Meet Your Speakers:


Register

 

June

Cross Council Event Schedule

Date Discipline Title Type Tuition  
 
06.01.2016
M & BD
 

BD and ROI - Measuring, Reporting, Succeeding

ROUNDTABLEFree to Council MembersRegister
 
 
06.13.2016
LENDING
 

Regulation Z – It’s More Than Mortgage Rules

WEBINAR$438 non-member price, $219 CUNA member price, Council members get 10% offRegister
More Info
 
06.14.2016
LENDING
 

Elder Abuse and Financial Exploitation of Elderly Members webinar

WEBINAR$219, Council members get 10% offMore Info
 
06.22.2016 12.31.2016
LENDING
 

CUNA Lending eSchool (recorded)

ESCHOOL$1,295, Council members get 10% offMore Info
 
06.28.2016
O & ME
 

The OpSS Oscars: Great Ideas from the Excellence Awards

ROUNDTABLEFree for Council membersRegister