Collecting in 2015 is a very different world then it was 5 years ago. With the advent of the CFPB and other state and federal regulations, the collections industry has become much like a thick jungle of confusing directives, disturbing case law and opportunistic lawyers attacking us in our sleep. After this webinar, you will return to your credit union with a renewed view of the critical issues to keep under control in the collections department and suggestions for a suit free future.

The regulatory environment is currently in a state of flux and development so each month holds new challenges and adventures for collectors, lenders and compliance officers. Our adventure in the “Compliance Jungle” will include introductory information on the following regulations:

• Fair Debt Collection Practices Act (FDCPA)
• Fair Credit Reporting Act (FCRA)
• Gramm Leach Bliley Act (GLBA)
• Health Insurance Portability Accountability Act (HIPAA)
• Consumer Financial Protection Bureau (CFPB)
  • The most up-to-date information relative to the CFPB and their requirements will be reviewed

Webinar highlights include:

• Review the most up-to-date status of state and federal rules and regulations that impact the collections function
• Be aware of emerging case law that forms new direction and policies for the collections department
• Create an awareness of the need for a separate compliance officer position in your department
• Manage the collections process to circumvent the traps and pitfalls that result in litigation
• Develop a survival plan

This event is produced by the CUNA Center for Professional Development and endorsed by the CUNA Lending Council.

Who Should Attend

This webinar is beneficial for credit union collectors and compliance professionals needing an introductory overview of the various compliance regulations. Affiliation with CUNA/League is required for attendance.