Roundtable Event
What is Member Experience?
11.07.2017 - 11.07.2017 (o & me)
1 pm central Online via Adobe Conenct
- Perspectives on understanding the Member Experience. What is the Planned Experience versus the Actual Experience. How do you get to the ideal experience?
- Making the case for Change. Moving from Mapping to Doing
- Defining the change. The role of research, prototyping and feedback
- The use of data analytics and member feedback in improving the member experience
- Coaching employees on the value of offering our products and services
- The role integrity plays in shaping the member experience
- The impact of the front and back office relationships on the overall member experience
Meet Your Speakers:
- Heather Lally - Chair of the Operations & Member Experience Council
- Brandi Cummins - VP of Sales & Service, Neighbors FCU
- Norman Buchanan - 1st VP Member Experience, Alliant CU
August
Cross Council Event Schedule
Date | Discipline | Title | Type | Tuition | ||||||
08.02.2016 | M & BD | New Member Onboarding - You've got them, now what do you do? | ROUNDTABLE | Free for Council members | ||||||
08.10.2016 | CFO | How CFOs use Thomson Reuters Checkpoint | ROUNDTABLE | Free for Council members | Register | |||||
08.18.2016 | LENDING | Surviving in the Compliance Jungle of Collections webinar | WEBINAR | $219, Council members get 10% off | More Info | |||||
08.23.2016 | TECH | FinTech Disruption: Threats & Opportunities | ROUNDTABLE | Free for Council members | Register | |||||
08.24.2016 | M & BD O & ME | Increasing Member Loyalty | ROUNDTABLE | Free for Council members | ||||||
08.25.2016 | LENDING | How the Rocket Mortgage is Quickening Industry Adoption of Paperless Lending | ROUNDTABLE | Free for Council members | ||||||