Roundtable Event
Increasing Member Loyalty
08.24.2016 - 08.24.2016 (M & BD)
11 am CT Online via Adobe Connect
Member loyalty is arguably the most important factor for credit unions today. It costs 5X more to bring in a new member than to retain an existing account, yet it’s estimated we spend 44% more on prospecting than retention. The best way to create a community of loyal members is with an exceptional member service experience that keeps them coming back.
Hear from three credit unions who have harnessed the power of member loyalty. Join us to learn:
- The importance of an Executive Member Experience Committee for reviewing member comments
- How to close the “loop” on member feedback, holding the team accountable
- Why you might expect a decline in scores as changes are made and how to bounce back
- Why consistency is the number one factor for creating an outstanding member loyalty culture
Meet Your Speakers:
September
Cross Council Event Schedule
Date | Discipline | Title | Type | Tuition | ||||||
09.12.2016 09.14.2016 | O & ME | CUNA Sales & Service Culture School | SCHOOL | $1,295 ($1,495 after July 8, 2016) Council members get 10% off | Register More Info | |||||
09.15.2016 | LENDING | The Peer-to-Peer Lending Landscape | ROUNDTABLE | Free for Council members | ||||||
09.20.2016 | TECH | How CUs Are Using Business Intelligence and Data Analytics | ROUNDTABLE | Free for Council members | ||||||
09.25.2016 09.30.2016 | O & ME | CUNA Regulatory Compliance School | SCHOOL | $1,495 ($1,695 after July 29, 2016) Council members get 10% off | Register More Info | |||||