Roundtable Event

What is Member Experience?

11.07.2017 - 11.07.2017 (o & me)

1 pm central Online via Adobe Conenct

You may now download the slides and watch the video from this great session.
 
 
 
Join your Council leadership and two Operations & Member Experience practitioners to hear more about what we mean by “member experience”.   What does it mean in a credit union?  Why did we change our name to reflect this critical element of our member offering?  
 
Hear fellow Council members discuss:
  • Perspectives on understanding the Member Experience.  What is the Planned Experience versus the Actual Experience.  How do you get to the ideal experience?
  • Making the case for Change.  Moving from Mapping to Doing
  • Defining the change.  The role of research, prototyping and feedback
  • The use of data analytics and member feedback in improving the member experience
  • Coaching employees on the value of offering our products and services
  • The role integrity plays in shaping the member experience
  • The impact of the front and back office relationships on the overall member experience

Meet Your Speakers:

  • Heather Lally - Chair of the Operations & Member Experience Council 
  • Brandi Cummins - VP of Sales & Service, Neighbors FCU 
  • Norman Buchanan - 1st VP Member Experience, Alliant CU

 


Register

 

May

Cross Council Event Schedule

Date Discipline Title Type Tuition  
 
05.02.2017
TECH
O & ME
M & BD
LENDING
HR & OD
CFO
CEO
 

Councils Community Tour

ROUNDTABLEFree for Council membersRegister
 
 
05.04.2017
O & ME
 

Operations, Sales & Service Council Membership Update

ROUNDTABLEFree for Council MembersRegister
 
 
05.11.2017
TECH
O & ME
 

How Trending Tech is Evolving Member Self Service and Member Communications

ROUNDTABLEFree for Council membersRegister
 
 
05.16.2017
TECH
O & ME
M & BD
LENDING
HR & OD
CFO
CEO
 

CUNA Awareness Campaign Initiative

ROUNDTABLEFree for Council membersRegister
 
 
05.18.2017
TECH
 

The Tech Council Oscars: Great Ideas from the Excellence Awards

ROUNDTABLEFree for Council membersRegister
 
 
05.21.2017 05.24.2017
CFO
 

CUNA CFO Council Conference

CONFERENCESee Conference Page for RatesRegister
More Info