Roundtable Event

What is Member Experience?

11.07.2017 - 11.07.2017 (o & me)

1 pm central Online via Adobe Conenct

You may now download the slides and watch the video from this great session.
 
 
 
Join your Council leadership and two Operations & Member Experience practitioners to hear more about what we mean by “member experience”.   What does it mean in a credit union?  Why did we change our name to reflect this critical element of our member offering?  
 
Hear fellow Council members discuss:
  • Perspectives on understanding the Member Experience.  What is the Planned Experience versus the Actual Experience.  How do you get to the ideal experience?
  • Making the case for Change.  Moving from Mapping to Doing
  • Defining the change.  The role of research, prototyping and feedback
  • The use of data analytics and member feedback in improving the member experience
  • Coaching employees on the value of offering our products and services
  • The role integrity plays in shaping the member experience
  • The impact of the front and back office relationships on the overall member experience

Meet Your Speakers:

  • Heather Lally - Chair of the Operations & Member Experience Council 
  • Brandi Cummins - VP of Sales & Service, Neighbors FCU 
  • Norman Buchanan - 1st VP Member Experience, Alliant CU

 


Register

 

August

Cross Council Event Schedule

Date Discipline Title Type Tuition  
 
08.02.2017
TECH
O & ME
M & BD
LENDING
CFO
HR & OD
CEO
 

CUNA - League Compliance Resources

ROUNDTABLEFree for Council membersRegister
 
 
07.30.2017 08.03.2017
CEO
CFO
 

CUNA Financial Management School

SCHOOLVaries – See Registration PageRegister
More Info
 
08.08.2017
CEO
CFO
HR & OD
LENDING
M & BD
TECH
O & ME
 

Councils Community Tour

ROUNDTABLEFree for Council membersRegister
 
 
08.10.2017
M & BD
 

Standing 'O.U.T.' during Events

ROUNDTABLEFree for Council membersRegister
 
 
08.14.2017 08.16.2017
CEO
CFO
 

CUNA Economics & Investments Conference

CONFERENCECUNA members $1,295 ($1,495 after June 14, 2017) Non-members $2,990Register
More Info
 
08.21.2017
TECH
 

Social Engineering – How “Hack Proof” are you?

ROUNDTABLEFree for Council membersRegister