Roundtable Event

What is Member Experience?

11.07.2017 - 11.07.2017 (o & me)

1 pm central Online via Adobe Conenct

You may now download the slides and watch the video from this great session.
 
 
 
Join your Council leadership and two Operations & Member Experience practitioners to hear more about what we mean by “member experience”.   What does it mean in a credit union?  Why did we change our name to reflect this critical element of our member offering?  
 
Hear fellow Council members discuss:
  • Perspectives on understanding the Member Experience.  What is the Planned Experience versus the Actual Experience.  How do you get to the ideal experience?
  • Making the case for Change.  Moving from Mapping to Doing
  • Defining the change.  The role of research, prototyping and feedback
  • The use of data analytics and member feedback in improving the member experience
  • Coaching employees on the value of offering our products and services
  • The role integrity plays in shaping the member experience
  • The impact of the front and back office relationships on the overall member experience

Meet Your Speakers:

  • Heather Lally - Chair of the Operations & Member Experience Council 
  • Brandi Cummins - VP of Sales & Service, Neighbors FCU 
  • Norman Buchanan - 1st VP Member Experience, Alliant CU

 


Register

 

September

Cross Council Event Schedule

Date Discipline Title Type Tuition  
 
09.14.2017
M & BD
 

Digital Media Buying Essentials: How to Get Started, Measure Success and Value Your Data

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09.11.2017 09.15.2017
CFO
 

CUNA Investment Certification Schools

SCHOOL$1,995 ($2,195 after July 11, 2017) Council members get 10% offRegister
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09.18.2017 09.21.2017
LENDING
 

CUNA Collections & Bankruptcy School

SCHOOLSee registration page for pricing info – CUNA Council members save 10%Register
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09.26.2017
LENDING
 

Mobile Lending Landscape - Are you ready to compete?

ROUNDTABLEFree for Council MembersRegister
 
 
09.25.2017 09.28.2017
O & ME
 

CUNA & ACUIA Internal Audit Certification School

SCHOOL$1,595 ($1,795 after July 24, 2017) Council members get 10% offRegister
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09.28.2017
CFO
 

Charitable Accounts

ROUNDTABLEFree for Council membersRegister