School Event

CUNA World-Class Service Leadership School

05.15.2018 - 05.17.2018 (o & me)

May 15-17, 2018 Denver

First-class learning, world-class service

CUNA World-Class Service Leadership SchoolLearning the best service strategies is far easier when you experience them at CUNA World-Class Service Leadership School. While staying at the Ritz-Carlton in Denver for this event, you'll experience the service model of a world-renowned hotel and learn how it operates from behind the scenes.

The two-and-a-half-day schedule has two full days of learning with credit union speaker and author of “Unleash Your Greatness,” Rick Olson, who commits himself to bringing simple solutions to complex problems. His presentations incorporate humor and audience participation in important service topics to help you learn while creating and testing your own service strategy.

The remaining half day will be spent learning the ins and outs of the Ritz-Carlton's service standards and strategies as well as how to apply them to your credit union. You'll return home with the tools you need to lead service at your credit union.

Who Should Attend?

This school is beneficial for credit union operations staff, including VP, senior management and branch managers.

This event is produced by the CUNA Center for Professional Development and endorsed by the CUNA Operations & Member Experience Council.


More Information  Register



Cross Council Event Schedule

Date Discipline Title Type Tuition  

Great Ideas from Excellence Award Winners

ROUNDTABLEFree for Council membersRegister

Show Me the Money! Demonstrating the ROI for Training and Development

ROUNDTABLEFree for Council members 
10.17.2018 10.18.2018

2018 CUNA HR & Organizational Development Council Forum

FORUMCUNA Members - FREE | Non-CUNA Members - $1,195Register
More Info

Using CECL to Create a Culture of Analytics

ROUNDTABLEFree for Council membersRegister
O & ME
M & BD

Personalization - the Next Evolution of Digital Communication

ROUNDTABLEFree for Council members 
10.28.2018 10.31.2018

2018 CUNA Lending Council Conference

CONFERENCESee Conference Page for RatesMore Info