Roundtable Event

Member Feedback Loops: Data into Action

02.27.2019 - 02.27.2019 (o & me)

1 pm central Online via Adobe Connect

Access the Slides

 

How do you take feedback and use it to improve member experience?

Members have more ways than ever to communicate with us: online reviews, social media commentary, website contacts, focus groups, net promoter scores, personal shoppers, etc. 

The challenge is not a lack of information, it is taking the next step to actually DO something with it.  

This session aims to show the member feedback loop in action.  Come hear how Operations and Marketing are working together to make positive change.

Meet Your Speakers:


University Federal Credit Union - Austin, TX

  • Laurie Tyler, Sr. Manager, Branch Administration & Member Experience 
  • Chad Holz, Manager of Marketing Analytics

Advia Credit Union - Parchment, MI

  • Nancy Loftis, VP Marketing & Public Relations 
  • Christine Millonzi, Manager of Member Experience

This session is Council member-only.  Not a member? Join now.


Register

 

December

Cross Council Event Schedule

Date Discipline Title Type Tuition  
 
12.05.2018
O & ME
TECH
M & BD
LENDING
HR & OD
CEO
FINANCE
 

Staff Coaching and Accountability

ROUNDTABLEFree for Council members 
 
12.12.2018
FINANCE
 

Thomson Reuters Checkpoint Training

ROUNDTABLEFree for Council members 
 
12.13.2018
HR & OD
 

Journey Mapping your New Hire Onboarding Experience

ROUNDTABLEFree for Council members