Roundtable Event
What is Member Experience?
11.07.2017 - 11.07.2017 (o & me)
1 pm central Online via Adobe Conenct
- Perspectives on understanding the Member Experience. What is the Planned Experience versus the Actual Experience. How do you get to the ideal experience?
- Making the case for Change. Moving from Mapping to Doing
- Defining the change. The role of research, prototyping and feedback
- The use of data analytics and member feedback in improving the member experience
- Coaching employees on the value of offering our products and services
- The role integrity plays in shaping the member experience
- The impact of the front and back office relationships on the overall member experience
Meet Your Speakers:
- Heather Lally - Chair of the Operations & Member Experience Council
- Brandi Cummins - VP of Sales & Service, Neighbors FCU
- Norman Buchanan - 1st VP Member Experience, Alliant CU
June
Cross Council Event Schedule
Date | Discipline | Title | Type | Tuition | ||||||
06.04.2018 06.05.2018 | TECH | CUNA Cybersecurity Conference in collaboration with NASCUS | CONFERENCE | $995 ($1,195 after April 4, 2018) Council members get 10% off | Register More Info | |||||
06.05.2018 | LENDING | Lending Simplification: A Strategic Initiative | ROUNDTABLE | |||||||
06.04.2018 06.06.2018 | M & BD | CUNA Digital Marketing School | SCHOOL | $1,395 ($1,595 after 04/03/2018) Council members get 10% off | Register More Info | |||||
06.12.2018 | M & BD CEO | CU Awareness Program Update: Getting Involved | ROUNDTABLE | Free for CUNA members | Register | |||||
06.14.2018 | TECH O & ME M & BD LENDING HR & OD CEO FINANCE | Industry Trends Affecting Strategic Planning Webinar | WEBINAR | $219, Council members get 10% off | Register More Info | |||||
06.19.2018 | O & ME M & BD LENDING | Financial Wellness Programs: Creation, Implementation and Results | ROUNDTABLE | Free for Council members | ||||||
06.20.2018 | TECH O & ME M & BD LENDING HR & OD FINANCE CEO | CUFX Success Stories | ROUNDTABLE | Free for Council members | Register | |||||
06.27.2018 | LENDING | The Lending Council Oscars: Great Ideas from the Excellence Awards | ROUNDTABLE | Free for Council members | Register | |||||