Roundtable Event

What is Member Experience?

11.07.2017 - 11.07.2017 (o & me)

1 pm central Online via Adobe Conenct

Join your Council leadership and two Operations & Member Experience practitioners to hear more about what we mean by “member experience”.   What does it mean in a credit union?  Why did we change our name to reflect this critical element of our member offering?   Hear fellow Council members discuss:

• Perspectives on understanding the Member Experience.  What is the Planned Experience versus the Actual Experience.  How do you get to the ideal experience?
• Making the case for Change.  Moving from Mapping to Doing
• Defining the change.  The role of research, prototyping and feedback
• The use of data analytics and member feedback in improving the member experience
• Coaching employees on the value of offering our products and services
• The role integrity plays in shaping the member experience
• The impact of the front and back office relationships on the overall member experience

Meet Your Speakers:

• Heather Lally - Chair of the Operations & Member Experience Council 
• Brandi Cummins - VP of Sales & Service, Neighbors FCU 
• Norman Buchanan - 1st VP Member Experience, Alliant CU

 

 

June

Cross Council Event Schedule

Date		Discipline		Title		Type		Tuition
06.04.2018 06.05.2018		TECH		CUNA Cybersecurity Conference in collaboration with NASCUS		CONFERENCE		$995 ($1,195 after April 4, 2018) Council members get 10% off		Register More Info
06.05.2018		LENDING		Lending Simplification: A Strategic Initiative		ROUNDTABLE
06.04.2018 06.06.2018		M & BD		CUNA Digital Marketing School		SCHOOL		$1,395 ($1,595 after 04/03/2018) Council members get 10% off		Register More Info
06.12.2018		M & BD CEO		CU Awareness Program Update: Getting Involved		ROUNDTABLE		Free for CUNA members		Register
06.14.2018		TECH O & ME M & BD LENDING HR & OD CEO FINANCE		Industry Trends Affecting Strategic Planning Webinar		WEBINAR		$219, Council members get 10% off		Register More Info
06.19.2018		O & ME M & BD LENDING		Financial Wellness Programs: Creation, Implementation and Results		ROUNDTABLE		Free for Council members
06.20.2018		TECH O & ME M & BD LENDING HR & OD FINANCE CEO		CUFX Success Stories		ROUNDTABLE		Free for Council members		Register
06.27.2018		LENDING		The Lending Council Oscars: Great Ideas from the Excellence Awards		ROUNDTABLE		Free for Council members		Register