18th Annual Operations, Sales & Service Council Conference
2015 Walt Disney World Dolphin Resort | Orlando | September 27-30
- KEYNOTE SPEAKER John Foley Former Lead Solo Pilot for the Blue AngelsHigh Performance Climb®
Every organization depends upon the performance of their people and their teams. There are few examples where this is more dramatically demonstrated than with the Blue Angels. John Foley draws upon his experience as Lead Solo of the Blue Angels to inspire audiences and show them how to achieve substantially higher levels of performance.
- Theresa Payton Former White House CIO, Cybersecurity Authority & Expert on Identity Theft and the Internet of ThingsCombating Cybercrime in the Financial Service Industry
Payton discusses how and why the financial services industry’s heavy investment in cybersecurity has not eliminated attacks and breaches, outlining three types of companies: those breached, those about to be breached, and those who don't know they’ve been breached, offering solutions on how companies can better secure their assets.
- Jim Knight Business Culture Expert, Former Hard Rock International Executive & Author of Culture That Rocks!Culture that Rocks: How to Amp Up or Revolutionize a Company's Culture
This high-energy session pertains to any company involved in providing a product or service. Since every company has competitors, the focus of this interactive and visual session is how to differentiate your organization from the rest to become the business & employer-of-choice. Topics covered will include: A Differentiated Experience, Unacceptable Mediocrity, Becoming Guest Obsessed, Creating Raving Fans, Brand Amplifiers, 4-Letter Words, Mental Shelf Space and how ice cream, rock concerts and West Side Story can blow peoples' minds.