Five CUs win CUNA Technology Council ‘Excellence in Technology’ award

By CUNA Councils10.03.2016

BCU, Digital FCU, Gesa CU, University of Michigan CU and WSECU were honored as winners of the CUNA Technology Council’s 2016 Excellence in Technology Awards at the 21st Annual Conference, which took place September 28-October 1 in Las Vegas.

The CUNA Technology Council’s Excellence Awards recognize outstanding approaches to technology challenges with potential for universal application across the credit union movement. The winners for 2016 are:

  • BCU in Vernon Hills, Ill. won for their submission titled “Project Prioritization and Alignment.” Like many credit unions, BCU struggled with the challenges of project prioritization and management, transparency and communication. While many credit union’s have tried to solve this by dropping in another project management software solution, BCU’s exceptional approach aligned their IT organization to their business needs and priorities. Their winning entry addresses capacity management, demand management, financial management, project execution, consistent communication, training, and reporting.
     
  • Digital FCU in Marlborough, Mass. (submitted by SMA Solutions, Kingwood, Tex.) won for their submission titled “Digital FCU’s Deployment of Ascern, a Predictive Analytics Tool from SMA Solutions.” Through a partnership between Digital FCU and SMA, both companies found new ways to utilize their powerful analytics engine. By utilizing SMA’s Ascern predicative analytics and monitoring tool, Digital FCU was able to improve customer service by proactively identifying system maintenance events before they were member impacting.
     
  • Gesa CU in Richland, Wash. (submitted by Fiserv, Brookfield, Wis.) is being awarded for their submission titled “Palm Vein Authentication Project [Info Security/Privacy]”. Gesa CU partnered with Fiserv to provide an award-winning biometric authentication solution for their members called Verifast Palm Authentication. The palm verification solution provides a fast, secure, easy and contactless experience, which cannot be said for many biometric solutions on the market today. The solution has been met with the resounding approval of Gesa’s members with a 99.9% of their surveys giving the solution a 5 star rating for both the registration process and ease of use.
     
  • University of Michigan CU in Ann Arbor, Mich. won for their submission titled “Virtual Branch Strategy”. University of Michigan CU developed a creative virtual branch solution that allowed them to offer a branch-like alternative with no staff and placed in minimal space. By offering an alternative branch experience with a smaller footprint, they were able to be in strategic locations that provided value for their membership and more exposure in new markets for their credit union.
     
  • WSECU in Olympia, Wash. won for their submission titled “Virtual Infrastructure Project (VIP)”. WSECU identified that their infrastructure was growing 15%+ year over year as they implemented new systems and solutions in support of their member growth. To cost effectively support these growing needs and their changing security, availability, and growth requirements, WSECU re-architected its infrastructure from the ground up to be 100% virtualized and configured around each of their applications’ unique requirements.

A panel comprised of CUNA Technology Council members selected the winners based on strategy, process, application and results without regard to credit union asset size.

Additional information about the awards and winning entries are available online at www.cunacouncils.org. Select the “Council Awards Programs” link contained in the “Events & Recognition” pull down menu.