White Paper

Lead A High-Performance Culture

By Jim Cardwell

posted 06.14.2016 (ceo)

In this excerpt from the 2015-2016 CUNA Environmental Scan Report, Jim Cardwell, CEO of the Cardwell Leadership, explains how credit unions can increase their bottom-line performance with a high-performing workforce.

Cardwell encourages credit union leaders to:

  • Create a strategic road map defining your priorities, and fostering collaborative conversations.
  • Develop a highly focused, short list of goals that you constantly monitor.
  • Lead by example and exemplify a culture of discipline by sticking to your credit union’s strategic goals.
  • Avoid trying to find discipline through bureaucracy or the tyrannical power of one individual.
  • Hire self-disciplined employees so you can manage processes, not people.
  • Uncover, develop, and leverage star employees.
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