White Paper

Leadership Roadmaps for Operations, Sales & Service Professionals

By Beth Stetenfeld

posted 03.30.2016 (o & me)

The top leadership roles in an organization can be difficult to come by, and nearly always have a highly competitive pool of candidates vying for these positions. For credit union operations, sales, and service staff who focus their career development on one day moving into C-suite positions, this white paper asks, “What makes operations, sales, and service professionals uniquely qualified for leadership?”

Six credit union operations, sales, and service executives share their professional journeys and provide insights about:

  • Trends affecting the journey  
  • Grooming vs. hiring for the C-Suite
  • Personal characteristics, skill sets and competencies             
  • Training, learning, and professional development
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