Amber Cisneros

Chief Member Experience Officer, Orange County Credit Union

As Chief Member Experience Officer at Orange County’s Credit Union, Amber Cisneros serves in a hybrid role of Chief Operating Officer and Chief Marketing Officer. She is best known for breaking down silos, removing bureaucracy to foster ideation, and leveraging data analytics and consumer insights to influence enterprise decision-making. Amber leads diverse teams, including Branches, Call Center, Loan Servicing, Community Development and Education, Member Operations, Member Experience, Digital Banking, Strategic Planning, Marketing, Product Development, and Membership/Business Development. She maintains strategic accountability for operations, growth, and strategic planning.