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CUNA World-Class Service Leadership School

August 15-17, 2022
Las Vegas


When you want to build a competitive advantage in service, observing how world-class organizations became leaders in their industry can provide you with fresh insights to make your member service stand out.

CUNA World-Class Service Leadership School provides you with an experiential learning experience to get an inside look at the best practices of industry-leading companies inside and outside of the credit union space. By learning the strategies and tactics of some of today's service leaders, attendees can benchmark against well-run organizations to elevate their member service programs.

This event is endorsed by Operations & Member Experience Council.

Who Should Attend

This School is beneficial for senior management of operations and their team members interested in providing exemplary service to members at their credit union. It’s also beneficial for those whose “customer” is internal credit union employees like IT & marketing teams. CEOs, board members and other leaders are also important to help implement new service & experience standards.

We care about your safety

CUNA strives to create safe, face-to-face events where Leagues, credit unions, and system partners can come together and learn from one another. We are in regular contact with event conference sites and local public health officials about the proactive measures they are taking to protect attendees' health and safety. Additionally, our staff closely tracks COVID-19 recommendations from the Centers for Disease Control and Prevention and will follow any applicable local and state guidelines.

We pledge to share updates and information as it becomes available and will communicate with registered attendees and our membership at large.