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Being an Effective Operations & Member Experience Leader

Thursday, December 2
1 pm CT
Online via Zoom

What makes a good leader tick? Is it expertise in their area of management? Good people leader skills? Strategic vision? A strong network? The ability to juggle multiple priorities? A drive to keep skills and knowledge up to date?

Yes - to all of the above. But how do you GET there?

Join three experienced leaders as they discuss the abilities, assets, education, and resources that helped them succeed. Together they provide a pathway for operations and member experience professionals of all levels to improve their skills and steer their career.  

This session is Council member-only.  Only register if you are a current CUNA Councils member.  

Meet Your Speakers:

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Wendie Ellis Wendie Ellis

Director of Payment Services

Horizon Credit Union

Spokane, WA

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Bill Thomas Bill Thomas

Chief Member Operations Officer

United Nations Federal Credit Union

New York, NY

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Chair – CUNA Councils Executive Committee

Heather Lally-Voigt Heather Lally-Voigt


Community First Credit Union

Neenah, WI