Economy Luxury LLC
With over 10 years experience in the hospitality industry, Adam seeks to bring a unique approach to customer service. With a drive and passion for both the internal and external guest, service is the driving force behind our business success.
Beginning his career opening LaQuinta Inn and Suites in Las Vegas Nevada, Adam quickly found the importance and value of customer service. After only being open a few short months the hotel rose to rank #2 on Trip Adviser competing with the top hotels of the world. With a focus on surprising the guest with unexpected levels of service, Adam and his team were able to achieve the ultimate hospitality goal; seeing people made happy.
Soon Adam then joined Four Seasons Hotels and Resorts. Adam's tenure with Four Seasons brought him to manage teams in destinations such as Las Vegas, Washington DC, and Orlando at Walt Disney World.
With a keen understanding of what true customer service means, Adam now seeks to take the service secrets and standards of the luxury hospitality industry directly to non-luxury properties and businesses. Adam believes in the power of customer service to improve the guest experience as well as the morale of the service staff as they uncover their passion for making people happy. Adam brings a fresh approach to standards and culture development training with a focus on real life, hands-on, role-play techniques. Adam's main focuses are increasing customer satisfaction and employee morale through his tried and tested engaging program.
Adam has helped diverse businesses create and develop impactful cultural and standards training materials from locations as diverse as Las Vegas Blvd casinos to blooming small businesses across the states. Adam firmly believes the spirit of hospitality is alive and well. As businesses seek to create, deepen, or reinvigorate their company culture and focus on their customer satisfaction they need look no further than Economic Luxury.