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CUNA CIO-COO Council Forum

June 13-14, 2022
Denver, CO

Nothing beats face-to-face! Join your peers in Denver for this VP and above Forum offering a unique combination of learning and intimate conversations around the top challenges and opportunities facing our industry.

As we emerge from an unprecedented two years, and face uncertain futures with rising security concerns, inflation, supply chain issues and the Great Resignation, take some time out to strategize with technology and operations leaders from across the country.

Space is limited, register now. 

Council Member:
Non-Council Member: $295
Non-CUNA Member: $590 


2:00 – 2:45 p.m. - Welcome and Introduction to CUNA CIO/COO Forum

Jeffrey Staw, CIO, Open Technology Solutions/Bellco
Wendy Cleveland, EVP/Chief Operations Officer, Sound Credit Union

2:45 – 3:45 p.m. - What the Heck is Going On?

Mike Schenk, Chief Economist, CUNA

3:45 – 4:00 p.m. - Break

4:00 – 5:30 p.m. - What Keeps You Up at Night?

Willis Chang, Digital Transformation Officer, Kinecta Federal Credit Union
Jason Rogers, SVP/Chief Member Service Officer, Mountain America CU
(prior to the meeting attendees will be surveyed for desired discussion topics)

5:30 – 7:30 p.m. - Reception and Networking Dinner

Network with your fellow COOs and CIOs.

8:00 – 8:30 a.m. - Breakfast

8:30 – 10:00 a.m. - The Digital Revolution

John Best, CEO Best Innovation Group

10:00 – 10:30 a.m. - Break

10:30 a.m. – 12:00 p.m. - Intersection of Digital and Member Experience

Moderator: John Best, CEO Best Innovation Group
Panelists: Coming soon!

Branches…contact centers…conversational AI…how can credit unions maximize the member experience and stay relevant? Hear from your colleagues! Learn what opportunities are being leveraged by credit unions of various sizes.

12:00 – 1:00 p.m. - Lunch

1:00 – 2:30 p.m. - Tech Discussion Roundtable

Richard Roark, SVP/CTO, Bay Federal Credit Union
Michael Parks, SVP/CIO, Suncoast Credit Union

1:00 – 2:30 p.m. - OME Discussion Roundtable

Buddy Bennett, COO, Cyprus, Federal Credit Union
Cynthia Ryan, EVP/COO, Connect Credit Union

2:30 – 3:00 p.m. - Final Discussion Wrap Up with Full Group

Jeffrey Staw, CIO, Open Technology Solutions/Bellco
Wendy Cleveland, EVP/Chief Operations Officer, Sound Credit Union

CUNA strives to create safe, face-to-face events where Leagues, credit unions, and system partners can come together and learn from one another. We are in regular contact with event conference sites and local public health officials about the proactive measures they are taking to protect attendees' health and safety. Additionally, our staff closely tracks COVID-19 recommendations from the Centers for Disease Control and Prevention and will follow any applicable local and state guidelines.



Grand Hyatt Denver

1750 Welton Street, Denver, CO

Hotel Reservation: 888-591-1234

Room Rate: $239

Hotel Reservation Deadline: May 26, 2022* 
(Rooms may sell out before this deadline.)

Make a Reservation

Special Offers By Our Partners


Delta Air Lines is pleased to offer special discounts for Credit Union National Association CUNA. 

You may also call Delta Meeting Network® at 1.800.328.1111* Monday–Friday, 7:00 a.m. – 7:30 p.m. (CT) and refer to Meeting Event Code NMV6U

*Please note there is not a service fee for reservations booked and ticketed via our reservation 800 number.


Credit Union National Association is pleased to partner with United Airlines for air travel to our upcoming event. You may book online at and enter your discount code ZK9Q432650 in the Promotions and certificates box under Advanced Search. Or simply follow this link.

If booking through a travel professional or United Meetings at 800-426-1122, please give them the following information: Agreement Code: 432650 and Z Code: ZK9Q. Booking fees are waived for Meeting reservations. International customers may contact their local United Reservation Desk.