Wednesday, May 19, 2021 - 2:15 – 3:15 PM CT
Successful Change Management with ERM
William Hord, VP Enterprise Risk Management Services, Quantivate
Managing change, whether it is related to operational processes, new technology and products, compliance or strategic initiatives, is constant and necessary for growth and profitability. A well-defined change management process is critical to minimizing credit union impact.
Leveraging the data that your ERM program contains is an effective way to help create and manage this process. Your ERM program assesses and maintains detailed information related to strategy, operations and the remediation plans needed to mitigate impact.
When a credit union utilizes this information aggregately and leverages it with a well-defined change management process, your ability to proactively manage change increases your overall effectiveness. The end result is the ability to streamline your allocation of capital and resources. Join us as we discuss the various tangents of data and the change management process that will help you make better risk-based business decisions to save time and money for your credit union.
Changes in Consumer Payment Behavior and Impacts to Interchange Income
Tom Bennett, Principal Consultant, PSCU’s Advisors Plus
Even before the COVID-19 pandemic, shifting consumer preferences were becoming apparent in card payments. The pandemic fast-tracked these changes and reshaped payments over the past year, impacting interchange income for credit unions. This session takes a look at payment trends, major changes, interchange implications, and considerations for credit unions to thrive in this evolving environment.
Digitizing to Meet Member Expectations on a Credit Union Budget
John Best, Founder & CEO, Best Innovation Group - moderator
Willis Chang, Kinecta Federal Credit Union
Julie Linch, Directions Credit Union
Brandon Smith, CFO, Reliant FCU
Eric Starkey, Chief Information Officer, Louisiana FCU
In 2020, many Credit Unions, made the rapid pivot to digitize as much as possible to meet member demands and expectations, but at what cost? Video banking, digital loan originations and closings, the push to remote work, and so much more. Are all these changes sustainable and add value in the long-run? Can Credit Unions (large and small) bear these additional costs on their own? Or, do we need more technology CUSOs to help offset the cost?
During, this session, we will ask some top leaders across the councils what they think about these pressing questions and more.