Opal joined CUNA Mutual Group in 2014. She brings more than 18 years of professional experience in training, optimization, organizational development, and business leadership in roles at SITEL, Dean Health, and American Family Insurance. Her current role as Director of the Multicultural Center of Expertise (MCOE) is dedicated to leading and advancing the efforts of the MCOE team. The MCOE exists to help CUNA Mutual Group understand multicultural consumers, identify business opportunities, develop action plans, and execute those plans to serve more customers and generate substantial business growth.
Opal received her bachelor’s in Psychology from the University of Wisconsin-Parkside and a Master of Science in Organizational Development from Edgewood College. In 2020 she was named as one of Wisconsin’s 51 most influential Black Leaders by Madison365 Media.