Thank you to all of the participants of the 2020 Speed Rounds and congratulations to 3SI for taking home Best in Show!
If you were unable to attend CUNA Operations & Member Experience Council and CUNA Technology Council Virtual Conference this year or want to watch the Speed Rounds again, just click the link below and you can watch all 12 of the outstanding presentations.
Emcee: Caroline Martorano, Director IT Support and Operations, BCU
Glia – Digital Member Service from Chat to Video Banking – Social distancing has unwittingly thrust us all into a digital-first world! However, lack of physical member interactions is an opportunity as much as a challenge. Glia will demonstrate a seamless Digital Member Service approach to holistic member servicing in the new reality using CoBrowsing-enabled chat and voice through video banking.
John Fernandez, Senior Vice President, Marketing
3SI Security Systems – SafeResource® – Imagine a global view of your entire branch network, while staff perform automated operational, safety, health, and procedural checks. Imagine ENS capabilities at individual, branch, regional or systemwide levels. Imagine SafeResource®, an app just for Credit Unions offering two-way communication and reporting, making regulatory compliance, effective auditing, and cost-savings possible.
Kevin Mullins, Vice President, Emerging Markets
Illuma Labs – Illuma Shield – Looking to improve the member experience at your contact center? Battling increased call volume and long hold times? Concerned about fraudsters defeating out-of-wallet questions with stolen PII? Illuma Shield Voice Authentication and Fraud Prevention can help you with all three pain points: eliminate friction, improve efficiency, and enhance security.
Milind Borkar, Founder & CEO
Zipwhip – Zipwhip Texting for Business – Business texting for credit unions isn’t a novelty anymore, it’s a necessity. In this demo, we will show how Zipwhip’s texting platform enables credit unions to communicate about important COVID-related information, speed the loan process and fund more loans, and reduce delinquencies and charge-offs.
Erin Wilson, Senior Account Executive
Atando Technologies, LLC – Blending AI with Digital Face-to-Face Experience – Leveraging an Omnichannel platform and AI, Atando helps credit unions engage with their members – more important during this pandemic – in a safe, healthy, digital way through the web, mobile, SMS and more while controlling the cost-to-serve with AI Chatbots.
Matt Kinney, Founder & CEO
ORIGENCE, a CU Direct Brand – Origence POS – A dynamic application that allows an applicant to apply for a loan and membership in one single end to end experience and is supported with automated services aimed at increasing ease of use, reducing fraud, and providing personalized product opportunities.
Brit Barker, Vice President, Enterprise Solutions
Access Softek, Inc. – Biometric Authentication ManagerTM – Modern Member Authentication: improve security, member experience and call productivity while controlling expenses!
Marcus J. Bales, Sales Engineer
Fiserv – Virtual Banking Assistant – Do members need to be experts at math, money and complex data analysis to manage their personal finances? No, but it may seem that way to those who are overwhelmed by finances. Fiserv’s Artificial Intelligence based tool can delivers proactive and actionable insights to help members live more financially healthy lives.
Cheryl Harris, National Sales Director, Digital Banking Group
Ondot Systems – Card App – Take your cards to the next level with Ondot Card App™, a mobile app that allows cardholders to get, use and manage their cards, as well as understand their spending, right from their phone. Attend this demo and see what card modernization looks like and how easy it is to offer to your members.
Randy Piatt, Senior Director Product Solutions
CoNetrix – Tandem Business Continuity Planning – Tandem’s Business Continuity Planning application is designed specifically for the needs of credit unions. Streamline the maintenance of your program, conduct business impact analysis to make restoration plans effective, use industry specific templates to respond to disasters, and send notifications to your team members to make sure everyone is safe.
Leticia Saiid, Chief of Staff
Fiserv – Bill Discovery – Consumers want financial institutions to provide more advisory-like services to help them manage their bill pay routine. Fiserv offers a new bill pay feature called Bill Discovery that uses automation and intelligence to help create a seamless bill pay experience. Come see how you can help improve members’ payment experience.
Matt Jasper, Senior Solutions Consultant
Avtex Solutions, LLC – Smart Bot – Smart Bot is the latest Avtex SmartApp. It leverages existing SmartApps integrations core systems to provide hyper-personalized, AI-driven bot interactions with members, in a conversational and consistent manner across digital and voice channels. Smart Bot provides seamless escalation to live agents and agent assistance throughout the live member interaction.
Alfredo Rizzo, Vice President, Solutions Architects