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World-Class Service Leadership eSchool

September 7-30, 2021
12 pm PT / 1 pm MT / 2 pm CT / 3 pm ET
Online

Overview

When you want to build a competitive advantage in service, observing how world-class organizations became leaders in their industry can provide you with fresh insights to make your member service stand out.

CUNA World-Class Service Leadership eSchool provides you with an experiential learning experience to get an inside look at the best practices of industry-leading companies inside and outside of the credit union space. During this unique eSchool, you'll have an opportunity to “go on a scavenger hunt” outside of the webinars on two separate occasions to experience top companies in the area and observe their culture and practices first-hand. Then, you'll bring back your notes and observations to engage in interactive discussions with your peers, where you'll come up with best practices that you can take back to your credit union. 

By learning the strategies and tactics of some of today's service leaders, attendees can benchmark against well-run organizations to elevate their member service programs.

This program is endorsed by CUNA Operations & Member Experience Council.

Who Should Attend

This eSchool is beneficial for senior management of operations and their team members interested in providing exemplary service to members at their credit union. It’s also beneficial for those whose “customer” is internal credit union employees like IT & marketing teams. CEOs, board members and other leaders are also important to help implement new service & experience standards.