Head of Learning & Development and the Chief Learning Officer
Financial Partners Credit Union
Erin Im is the Head of Learning & Development and the Chief Learning Officer for Financial Partners Credit Union. Financial Partners serves over 85,000 members throughout California and stands at nearly $1.8 billion in assets. In this role, Erin drives measurable business impact by aligning business goals with employee learning strategies. A 21-year veteran of the financial services industry, Erin’s experience includes senior positions in Human Resources and Project Management. She also has strategic planning and organizational development experience from her 10 years in strategy consulting and leadership roles.
Erin joined Financial Partners from Wells Fargo, where she led initiatives that accelerated team member speed to production, outperforming the industry average and reduced turnover. Erin has led Learning & Development departments of various sizes and supported organizations up to 60K employees. With each role, she consistently delivered “ROTI” – Return On Training Investment by tracking and analyzing training performance-based data.