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Virtual Roundtable

ITIN Lending – Helping Your Credit Union Reach Immigrant Communities

Event Date: June 25, 2024 | Time: 01:00 PM - 02:00 PM CDT

Join us for this reboot of a standing-room only 2023 Lending Council Conference session. Broaden inclusion lending by expanding to underserved members of the community. Our panel of credit union lenders will share their journey and take time to answer your questions. 

Plan to learn about:

  • building the business case
  • developing loan policies & pricing
  • potential compliance issues
  • community outreach tactics
  • performance data
  • and more!

PLEASE NOTE: You cannot "register a colleague" for Council member-only events unless they are also a member or choose to join. The system currently offers this option and we are working to remove it to eliminate confusion. Thank you. 

Meet Your Presenters

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​​Michael Hernandez​ ​​Michael Hernandez​

​​Consumer Lending Manager​

​​Camino Federal Credit Union​

​​Montebello, CA​

​​Meet Michael Hernandez, a seasoned financial veteran with over three decades of experience. His extensive expertise spans the gamut of finance, covering Consumer Lending, Collections, Real Estate Lending, BSA/AML Financial Crimes Risk Management, and Commercial Lending. Michael excels at building strong financial relationships with both consumers and businesses. 
 
Educated at California State University Northridge and Mt San Antonio College, Michael's achievements shine in software implementation for lending and collections. As a trusted beta tester for multiple vendors, he's contributed to the enhancement of core systems, loan origination, collections platforms, skip tracing, and insurance tracking.​

View Bio
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Steve Pagenstecher Steve Pagenstecher

​​Chief Innovation Officer​

Point West Credit Union

Portland, OR

​​Steve Pagenstecher is the Chief Innovation Officer at Point West Credit Union in Portland, OR, a low income designated, CDFI certificated credit union. Steve oversees the credit union’s strategic initiatives, IT, and marketing, as well as leading Point West’s community, business, and product development initiatives. He previously served as the Vice President of Member Relations at Valley Credit Union in Salem, OR and has nearly 20 years of experience in financial services. Steve recently served on the board of directors for the GoWest Credit Union Foundation and Innovative Changes, a nonprofit that specialized in financial education and credit-building for underserved communities. He is a certified Credit Union Development Educator (CUDE) and received a B.S. in Marketing Communication from Oregon State University​.

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Bob Thompson Bob Thompson

​​Chief Lending Officer

​​Eagle Community​

​​Bob Thompson is the Chief Lending Officer at Eagle Community Credit Union for the past 7 years. Eagle Community is a $370 million credit union serving Orange and Riverside Counties in California. He has almost 40 years of experience in the credit union industry. He has had many roles including Chief Operating Officer, Vice President of Operations, and Vice President of Branch Operations. Bob graduated from Chico State University with a Bachelor of Science degree in Business Administration.  
 
He has worked with ITIN borrowers for the last 10 years. Eagle Community has funded more than 2800 loans to members with ITIN'S and more than 35% of their indirect auto loans are to ITIN borrowers.​

View Bio

Register Now

Council Member

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Product Code: RTCLC062524

ITIN Lending – Helping Your Credit Union Reach Immigrant Communities

Join us for this reboot of a standing-room only 2023 Lending Council Conference session. Broaden inclusion lending by expanding to underserved members of the community. Our panel of credit union lenders will share their journey and take time to answer your questions. 

This is member-only content.

Council members please login in the upper right, if it doesn’t let you in right away hit “refresh”. You should then see a page with more information and be able to register or access the desired content.

If you're still having issues, need to renew your membership, or would like to join the Councils, please contact councils@americascreditunions.org for assistance.