Live Chat
Operations and Member Experience Council Live Chat
Event Date: November 19, 2024 | Time: 02:00 PM - 03:00 PM CST
All sessions are recorded and posted to our archive under the Resources dropdown within a couple business days. Use the handy filters to sort by Council and/or content type.
Don’t miss this opportunity to get real-time advice and insights from Council members across the country.
Join your peers and two Moderators from the Operations and Member Experience Council for this unique, live online discussion forum to share ideas and strategies around current hot topics.
We want to know what you want to know! Submit your specific topics and questions when you register. They will be used to create the framework for our discussion.
PLEASE NOTE: You cannot "register a colleague" for Council member-only events unless they are also a member or choose to join. The system currently offers this option and we are working to remove it to eliminate confusion. Thank you.
Meet Your Moderators
Adrienne Allgire
Vice President of Operations
SECU of Maryland
Linthicum, Maryland
Adrienne Allgire is Vice President of Operations at SECU, Maryland’s largest credit union with $4 billion in assets and over 261,000 members. She started her banking career while in college as a teller and has moved into ever expanding roles throughout her career. Adrienne has held several positions at SECU including Member Services Representative, Loan Officer, Branch Manager, and AVP of Retail Banking Operations. Through these roles, she gained vast financial services experience in retail banking, banking operations, customer experience, ATMs, and ITMs.
In her current role, Adrienne works with teams responsible for the Operations of over 100 ATMs and 75 ITMs and providing Operational Support to 23 Financial Center locations, the Virtual Teller Center and the Virtual Financial Center. Additionally, the Operations team is responsible for Branch Policies and Procedures, Check Clearing, Payroll & Dispute Processing, Information Management, Member Statements, Project Management and Abandoned Property.
Email: hello@cuna.coop
Brad Aspgren
SVP Operations
American Airlines Federal Credit Union
Fort Worth, TX