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Awards programs

CUNA Operations & Member Experience Council awards programs

As an Operations & Member Experience Council member, you're encouraged to nominate your peers for a variety of awards and recognition programs. Whether you're seeking to gain recognition for your own internal credit union stars, or have peers who deserve the spotlight, acknowledge the best and brightest with our awards programs.

Excellence in Operations & Member Experience Award

This award identifies, recognizes and honors credit unions that exemplify excellence in operations and member experience. It showcases innovative approaches to serving members, acknowledging their universal application to credit unions nationwide and sharing the solutions with our peers.

2021 winners included:

  • Best of Show: Workers CU in Littleton, MA, for their “Workers PlanIt: Design and technology to enhance personal service and advance member financial wellness” entry (assets > $500 Million) in the Branch Design category
  • Capital CU in Fargo, ND, for the Branch Design category for their “New Veterans Blvd. Branch” entry (assets > $500 Million)
  • Carter FCU in Shreveport, LA, won in the Contact Center / E-Support Operations category for their “2020 RDC Growth: How Carter CU Was Prepared to Maintain the Pandemic "Lift" to Volume” entry (assets > $500 Million)
  • UNFCU in Long Island City, NY, won in the Miscellaneous category for their “Digital Card Access” entry (assets > $500 Million)

Professional of the Year Award

This award honors one individual who exemplifies excellence in credit union operations and member experience. It recognizes individuals who, in all aspects of their chosen profession, consistently excel for the benefit of their credit union and the advancement of the cooperative movement.

This year’s winner:

  • Amy Rodriguez, Chief Experience Officer, New Orleans Firemen's FCU, Metairie, LA

Rising Star Award

This award recognizes and honors an emerging operations and member experience professional in the credit union industry. The recipient of this prestigious award will be someone whose work demonstrates ongoing and exceptional growth. Their contribution to the future of the credit union industry is evident during the time they've been a part of the movement.

Top Community Contributor Award

This award recognizes the value and expertise shared with peers through collaboration within the Councils Community networking platform. The value generated by asking and answering questions and sharing documents and ideas is one of our greatest member-driven benefits. The winner is identified based on quality and quantity of contributions.

2021 winner:

  • Joe Corna, Branch Manager, Honda FCU, Marysville, OH

2020 Share Your Story

Credit unions are doing amazing things during these unprecedented times. With that in mind, CUNA Operations & Member Experience Council transitioned the traditional awards to “Share Your Story” for 2020. Below are the stories of those who have been supporting members during this challenging year and making a difference in their lives.