All times listed in local time.
7:30 a.m. – 4:30 p.m. - Registration
7:30 – 8:30 a.m. - Breakfast
8:30 – 9:30 a.m. - General Session: Making Your Messages Memorable, Anthony Huey
Stand Up. Stand Out. And Stand Apart! Whether you realize it or not, your communication skills are constantly being judged by others, often subconsciously. How you communicate in everything from casual conversations to formal presentations can be the difference between success and failure. Don’t miss what is often your only opportunity to connect and leave a lasting impression. This pragmatic keynote offers you battle-proven communications techniques to ensure your messages are remembered.
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9:45 – 10:45 a.m. - General Session: State of the Industry, Niall K. Twomey
Session description coming soon.
11:00 a.m. – Noon - General Session: Reputation Risk During Times of Crisis: Is Your Credit Union Prepared?, Anthony Huey
Credit unions operate in a landscape teeming with threats ranging from cyber attacks to predatory class action lawsuits, and being faced with a crisis is not a matter of “if” but “when.” How we respond in the public eye to such events is significantly impactful to reputation risk and to your credit union’s posture in the public court of opinion. The best time to create a crisis communications plan is yesterday, and the second-best time is today. In this session, hear from entertaining subject matter expert Anthony Huey. His strategies for managing your credit union’s reputation during times of crisis will be preparation you will no doubt be thankful for one day.
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Noon – 1:00 p.m. - Networking Lunch
1:00 – 1:45 p.m. - General Session: Digital Risk Management
Session description coming soon.
2:00 – 2:40 p.m. – General Session: The Regulatory Landscape and Considerations, Jared Ihrig
The 2022 regulatory climate and a look to what may be ahead.
2:50 – 3:50 p.m. – General Session: ERM Effectiveness & Metrics, Jeff Owen
What’s the ROI of ERM? Do we really need it? These are questions that are often raised by boards, executives and risk professionals as enterprise risk management is introduced and discussed. Even after an ERM program is implemented and in place, questions often arise as to the effectiveness of the program, ways to determine if the program is truly successful, and how to show value beyond that of just another cost center. This session will explore what success means as it pertains to ERM, mechanisms through which ERM effectiveness can be assessed and how to ensure your ERM program is driving true organizational value.
4:00 – 4:45 p.m. – General Session: Fraud Trends: Yesterday, Today and Tomorrow
COVID-19 seems to have brought a wave of fraud with it, however, are the scams new or just more of a highlighted trend. As the global environment changes whether that be political events or a tightening economy, fraudsters know how to capitalize! Join us to discuss fraud trends; how to deal with a trend; and how and where to report on them. As fraud continues to grow and credit unions as targets, it is increasingly necessary to build a fraud program and stay on top of the fraud landscape.
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5:00 – 6:15 p.m. - Networking Reception
7:30 a.m. – 4:30 p.m. - Registration
7:30 – 8:30 a.m. - Breakfast
8:30 – 9:30 a.m. - General Session: Surviving the Avalanche of Risk, Tony Ferris
Techtronic shifts within the financial services industry will create an avalanche of change. The way we strategically position ourselves and respond to those environments will determine if we get buried or survive. Advanced knowledge and awareness are the key tools to successfully traversing a landscape fraught with shaky footing. The question is not if, but what, when and how major trends of change will present themselves. As risk professionals, your strategic role is critical.
Your strategic risk program plays a pivotal role in delivering the necessary intelligence to make effective strategic decisions. On the horizon, we are already seeing a wholesale change in consumer values, evolving decentralized financial markets, digital asset applications, rise in artificial intelligence, and implications of environmental, societal, governance (ESG) conditions, to name just a few. When you get better at thinking about the future, you get better at changing the future.
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9:45 – 10:45 a.m. - General Session: Cybersecurity
Session description coming soon.
11:00 a.m. – Noon - Breakout sessions (choose one)
Practitioner Panel: NCUA ONES, Jill Meznarich, TBA, TBA
The NCUA’s Office of National Examinations and Supervision – the ONES – currently supervises federally insured credit unions with assets exceeding the $10 billion asset threshold.
As a credit union prepares to cross the $10 billion asset threshold, it needs to prepare not only for ONES examinations, but for direct supervision by the Consumer Financial Protection Bureau (CFPB).
In this session, you will hear from a panel of credit union risk and compliance professionals who have been through this journey and have an opportunity to discuss best practices relating to this “new world” that your credit union is about to enter.
Learning objectives:
11:00 a.m. – Noon - Emerging Risks, Workin’ 9 to 5, Mark Nelson
With credit unions moving away from the traditional 9-to-5 work at the office business plan, what emerging and shifting risks do leaders need to consider? We are seeing more emphasis on outcome-based performance, focusing on results over processes or location of work. With less face-to-face oversight emotional intelligence (EQ) is moving up the ladder of importance and requires strong leaders to maintain and grow the culture your organization has built.
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Noon – 1:00 p.m. - Lunch (on your own)
1:00 – 2:30 p.m. - Breakout sessions (choose one)
Exploring FinTechs – Who, What and Why
It’s no secret that financial technology companies, aka FinTechs, have arrived in the credit union space. Now it’s time to learn who they are, what they do, why you should care and what you can (or should) do about it. Join this insightful discussion of FinTech and collaboration experts as we explore FinTechs, what they bring to the credit union industry and what it looks like to partner with them.
Moving from Planning to Managing Business Continuity
In 2019, the FFIEC published an updated handbook with expectations to move from a “check the box” Business Continuity Plan to a Business Continuity Management expectation. Then COVID struck, wildfires continued to disrupt our nation, hurricanes and tornadoes have not gone away, and cybersecurity is top of mind. Did we turn to our plans or fly by the seat of our pants? Are you now turning your sights toward the new regulator expectations with what the last few years have taught us?
Learning objectives:
2:15 – 3:15 p.m. - General Session: Predatory Lawsuits and Fees….Is it on Your Credit Union’s Radar?
As the CFPB continues to focus on financial institution fees, predatory lawsuits continue to rise. Credit Unions should be aware of the possible impact of these lawsuits and the costly damage to the safety and soundness of credit unions. Member education combined with operational changes can be the first step to minimizing a credit union’s chances to becoming a party in a predatory lawsuit.
Whether your asset size is big or small, there are lessons to learn from these lawsuits.
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3:30 – 4:30 p.m. - General Session: Taking the Next Step in Inclusion
The importance of a diverse, equitable and inclusive environment for both your members and your employees cannot be underestimated. The NCUA positions it best by saying: “A credit union with diverse volunteers and staff is positioned to represent the community they serve. This not only helps credit unions align with the specific members' needs, but it creates a more inclusive environment in which members have a greater sense of belonging and investment.” It also mitigates your potential risk exposure on multiple fronts.
But DEI is about much more than that. It is also about ensuring that your strategic marketing efforts represent that communities that serve and that the products and services that you offer properly represent the needs of your diverse membership. To achieve this, you must be intentional in your approach to DEI.
Learning objectives:
7:30 – 8:30 a.m. - Breakfast
8:30 – 9:15 a.m. - Breakout sessions (choose one)
Cannabis Banking: Managing Risk and Driving Revenue, Rachel Pross
Though it has already been eight years since cannabis banking was a possibility via the FinCEN Guidance, there is much renewed interest in this product line as credit unions gain comfort with the idea and search for alternative revenue streams. In this session, learn from Rachel Pross, who is the Chief Operations Officer at Maps Credit Union. Maps has had a large cannabis banking program since 2014, and Rachel testified to Congress twice in 2019 on behalf of CUNA in favor of the SAFE Banking Act. Feel free to bring your questions and hear insights from a practitioner.
Learning Objectives:
Cryptocurrency
Session description coming soon.
9:45 – 10:45 a.m. - General Session: Incorporating ESG into Strategy
The shift in motivation from social responsibility to long-term sustainability are driving focus to incorporate Environmental, Social, and Governance (ESG) factors to identify material risks and growth opportunities. Non-financial risks are recognized to have material impacts on the safety and soundness of companies, for which both financial regulators and members are demanding increasing analysis and transparency. This session will provide guidance to incorporate ESG into strategy.
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10:30 – 11:30 a.m. - General Session: Putting it All Together
So now that you have all this information and probably a lot of notes and contacts, what’s next? How about a road map of how to put all of the information together and move forward. This is the last session of the conference and your opportunity to get organized before you head home.
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Schedule subject to change
