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All times listed in local time.

7:30 a.m. – 4:30 p.m. - Registration

7:30 – 8:30 a.m. - Breakfast

8:30 – 9:30 a.m. - General Session: Making Your Messages Memorable, Anthony Huey

Stand Up. Stand Out. And Stand Apart! Whether you realize it or not, your communication skills are constantly being judged by others, often subconsciously. How you communicate in everything from casual conversations to formal presentations can be the difference between success and failure. Don’t miss what is often your only opportunity to connect and leave a lasting impression. This pragmatic keynote offers you battle-proven communications techniques to ensure your messages are remembered.

Learning objectives:

  • Breakdown the differences between great, average and bad communicators
  • Turn mediocrity (or worse) into engaging verbal communications
  • Develop messages that are strategically crafted to achieve your objectives
  • Recognize the ways your body language affects how you are perceived
  • A revolutionary new way to organize content to increases effectiveness of verbal presentations, sales calls, meetings and more

9:45 – 10:45 a.m. - General Session: State of the Industry, Niall K. Twomey

Session description coming soon.

11:00 a.m. – Noon - General Session: Reputation Risk During Times of Crisis: Is Your Credit Union Prepared?, Anthony Huey

Credit unions operate in a landscape teeming with threats ranging from cyber attacks to predatory class action lawsuits, and being faced with a crisis is not a matter of “if” but “when.” How we respond in the public eye to such events is significantly impactful to reputation risk and to your credit union’s posture in the public court of opinion. The best time to create a crisis communications plan is yesterday, and the second-best time is today. In this session, hear from entertaining subject matter expert Anthony Huey. His strategies for managing your credit union’s reputation during times of crisis will be preparation you will no doubt be thankful for one day.

Learning objectives:

  • Learn the basic building blocks of a crisis response framework
  • Hear stories about those who’ve gotten it right (and so very, very wrong)
  • Get tips on handling media inquiries and keeping social media under control
  • Understand how crisis response is a critical component of managing reputation risk

Noon – 1:00 p.m. - Networking Lunch

1:00 – 1:45 p.m. - General Session: Digital Risk Management  

Session description coming soon.

2:00 – 2:40 p.m. – General Session: The Regulatory Landscape and Considerations, Jared Ihrig  

The 2022 regulatory climate and a look to what may be ahead.

  • Understand the regulatory landscape
  • Discuss the potential effects of the mid-term elections
  • Learn what is on CUNA’s advocacy and regulatory affairs agenda

2:50 – 3:50 p.m. – General Session: ERM Effectiveness & Metrics, Jeff Owen

What’s the ROI of ERM?  Do we really need it?  These are questions that are often raised by boards, executives and risk professionals as enterprise risk management is introduced and discussed.  Even after an ERM program is implemented and in place, questions often arise as to the effectiveness of the program, ways to determine if the program is truly successful, and how to show value beyond that of just another cost center.  This session will explore what success means as it pertains to ERM, mechanisms through which ERM effectiveness can be assessed and how to ensure your ERM program is driving true organizational value.

  • Learn what a true ERM program should entail
  • Understand the key value drivers of a successful ERM program
  • Identify opportunities to strengthen the ERM program at your credit union
  • Discuss ways to measure ERM effectiveness 
  • Hear from others about best practices in high performing, value added ERM programs

4:00 – 4:45 p.m. – General Session: Fraud Trends: Yesterday, Today and Tomorrow

COVID-19 seems to have brought a wave of fraud with it, however, are the scams new or just more of a highlighted trend.  As the global environment changes whether that be political events or a tightening economy, fraudsters know how to capitalize!  Join us to discuss fraud trends; how to deal with a trend; and how and where to report on them.  As fraud continues to grow and credit unions as targets, it is increasingly necessary to build a fraud program and stay on top of the fraud landscape.  

Learning objectives:

  • Review key fraud trends;
  • Learn about recent regulatory guidance; and 
  • Discuss best practices and authority options for fraud reporting.

5:00 – 6:15 p.m. - Networking Reception

7:30 a.m. – 4:30 p.m. - Registration

7:30 – 8:30 a.m. - Breakfast

8:30 – 9:30 a.m. - General Session: Surviving the Avalanche of Risk, Tony Ferris

Techtronic shifts within the financial services industry will create an avalanche of change. The way we strategically position ourselves and respond to those environments will determine if we get buried or survive. Advanced knowledge and awareness are the key tools to successfully traversing a landscape fraught with shaky footing. The question is not if, but what, when and how major trends of change will present themselves. As risk professionals, your strategic role is critical.

Your strategic risk program plays a pivotal role in delivering the necessary intelligence to make effective strategic decisions. On the horizon, we are already seeing a wholesale change in consumer values, evolving decentralized financial markets, digital asset applications, rise in artificial intelligence, and implications of environmental, societal, governance (ESG) conditions, to name just a few.  When you get better at thinking about the future, you get better at changing the future. 
Learning objectives:

  • Explore the largest drivers of change facing our industry, 
  • Understand the potential risks these issues pose to your credit union,
  • How to integrate them into your strategic risk efforts

9:45 – 10:45 a.m. - General Session: Cybersecurity

Session description coming soon.

11:00 a.m. – Noon - Breakout sessions (choose one)

Practitioner Panel: NCUA ONES, Jill Meznarich, TBA, TBA

The NCUA’s Office of National Examinations and Supervision – the ONES – currently supervises federally insured credit unions with assets exceeding the $10 billion asset threshold.

As a credit union prepares to cross the $10 billion asset threshold, it needs to prepare not only for ONES examinations, but for direct supervision by the Consumer Financial Protection Bureau (CFPB).

In this session, you will hear from a panel of credit union risk and compliance professionals who have been through this journey and have an opportunity to discuss best practices relating to this “new world” that your credit union is about to enter.

Learning objectives:

  • Understand the challenges and solutions of falling under the ONES and CFPB supervision through specific, actionable advice
  • Discuss the various approaches available to your credit union to ensure a successful transition

11:00 a.m. – Noon - Emerging Risks, Workin’ 9 to 5, Mark Nelson

With credit unions moving away from the traditional 9-to-5 work at the office business plan, what emerging and shifting risks do leaders need to consider? We are seeing more emphasis on outcome-based performance, focusing on results over processes or location of work. With less face-to-face oversight emotional intelligence (EQ) is moving up the ladder of importance and requires strong leaders to maintain and grow the culture your organization has built.

Learning objectives:

  • Discuss how the workforce environment is changing
  • Learn risks that are changing / emerging from hybrid workforce models
  • Explore approaches you can take at your institution

Noon – 1:00 p.m. - Lunch (on your own)

1:00 – 2:30 p.m. - Breakout sessions (choose one)

Exploring FinTechs – Who, What and Why

It’s no secret that financial technology companies, aka FinTechs, have arrived in the credit union space.  Now it’s time to learn who they are, what they do, why you should care and what you can (or should) do about it.  Join this insightful discussion of FinTech and collaboration experts as we explore FinTechs, what they bring to the credit union industry and what it looks like to partner with them. 

  • Hear why the FinTech topic is so prevalent
  • Gain an understanding of key trends in the FinTech space
  • Learn about CUSO/FinTech investment opportunities
  • Explore threats and opportunities related to FinTech partnerships and associated due diligence required before diving in

Moving from Planning to Managing Business Continuity

In 2019, the FFIEC published an updated handbook with expectations to move from a “check the box” Business Continuity Plan to a Business Continuity Management expectation.  Then COVID struck, wildfires continued to disrupt our nation, hurricanes and tornadoes have not gone away, and cybersecurity is top of mind.  Did we turn to our plans or fly by the seat of our pants?  Are you now turning your sights toward the new regulator expectations with what the last few years have taught us?

Learning objectives:

  • Understand what went well and what could have gone better when you activated your plans. What lessons did you learn?
  • Understand the risks associated with the evolving maturity of your credit union and how your business continuity should evolve with that.
  • Explore whether your plans are flexible enough, yet give you enough guidance, to see you through multiple different scenarios.

2:15 – 3:15 p.m. - General Session:  Predatory Lawsuits and Fees….Is it on Your Credit Union’s Radar?

As the CFPB continues to focus on financial institution fees, predatory lawsuits continue to rise. Credit Unions should be aware of the possible impact of these lawsuits and the costly damage to the safety and soundness of credit unions. Member education combined with operational changes can be the first step to minimizing a credit union’s chances to becoming a party in a predatory lawsuit. 

Whether your asset size is big or small, there are lessons to learn from these lawsuits. 

Learning objectives:

  • Review recent lawsuits and what you should learn from them
  • Understand the Reg E Safe Harbor form and why it may not be enough
  • Discuss best practices for changes you should consider now

3:30 – 4:30 p.m. - General Session: Taking the Next Step in Inclusion

The importance of a diverse, equitable and inclusive environment for both your members and your employees cannot be underestimated. The NCUA positions it best by saying: “A credit union with diverse volunteers and staff is positioned to represent the community they serve. This not only helps credit unions align with the specific members' needs, but it creates a more inclusive environment in which members have a greater sense of belonging and investment.” It also mitigates your potential risk exposure on multiple fronts.

But DEI is about much more than that. It is also about ensuring that your strategic marketing efforts represent that communities that serve and that the products and services that you offer properly represent the needs of your diverse membership. To achieve this, you must be intentional in your approach to DEI.

Learning objectives:

  • Learn the potential barriers to DEI in your marketing approach to members
  • Explore how to lay the foundation for your DEI program or mature your existing program
  • Understand the financial, strategic and reputation risks associated with the lack of an appropriate DEI framework

7:30 – 8:30 a.m. - Breakfast

8:30 – 9:15 a.m. - Breakout sessions (choose one)

Cannabis Banking: Managing Risk and Driving Revenue, Rachel Pross

Though it has already been eight years since cannabis banking was a possibility via the FinCEN Guidance, there is much renewed interest in this product line as credit unions gain comfort with the idea and search for alternative revenue streams.  In this session, learn from Rachel Pross, who is the Chief Operations Officer at Maps Credit Union.  Maps has had a large cannabis banking program since 2014, and Rachel testified to Congress twice in 2019 on behalf of CUNA in favor of the SAFE Banking Act.  Feel free to bring your questions and hear insights from a practitioner.

Learning Objectives:

  • Explore risks and rewards in serving the cannabis industry.
  • Learn the nuts and bolts of building a compliant cannabis banking program.
  • Hear insights on reputation risk, cash management, fee strategy, SAFE Banking Act progress, and more.
  • Understand the FinCEN Guidance and its practical application in credit unions.


Session description coming soon.

9:45 – 10:45 a.m. - General Session: Incorporating ESG into Strategy

The shift in motivation from social responsibility to long-term sustainability are driving focus to incorporate Environmental, Social, and Governance (ESG) factors to identify material risks and growth opportunities.  Non-financial risks are recognized to have material impacts on the safety and soundness of companies, for which both financial regulators and members are demanding increasing analysis and transparency.  This session will provide guidance to incorporate ESG into strategy.

Learning objectives:

  • Understand what is ESG? How is it defined?
  • Review roadmap(s) to ESG
  • Discuss emerging credit union ESG issues to be aware of and how to prepare

10:30 – 11:30 a.m. - General Session: Putting it All Together

So now that you have all this information and probably a lot of notes and contacts, what’s next? How about a road map of how to put all of the information together and move forward. This is the last session of the conference and your opportunity to get organized before you head home.

Learning objectives:

  • Participate in a instructor-led group discussion
  • Learn about best practices in approaching next steps
  • Identify key conference take-a-ways

Schedule subject to change