Excellence in Operations & Member Experience Awards
This award identifies, recognizes and honors credit unions that exemplify excellence in operations and member experience.
Best in Show: BCU in Vernon Hills, IL for their “Excellence in Real Time Payments and Account Protection” entry in the Digital category
BCU in Vernon Hills, IL for their “Online Banking Redesign of Electronic Document Settings” entry in the Digital category
First Alliance CU in Stewartville, MN for their “High Tech – High Touch Member Experience” entry in the Branch Design category
Point Breeze CU in Hunt Valley, MD for their “Happy Employees Make Happy Members Onboarding Video” entry in the Miscellaneous category
West Community CU in O’Fallon, MO for their “West Community Sees Increase in Member Engagement with Plinqit Savings App” entry in the Sales and Service Management category
Visions FCU in Endicott, NY for their “Visions Wows Members with Big Data and AI” entry in the Digital category
Professional of the Year Award
Julie B. Linch, SVP retail delivery, Directions Credit Union, Toledo, OH
This award honors one individual who exemplifies excellence in credit union operations and member experience.
Rising Star Award
Elisabeth Lindsey, director of member experience, Service One Credit Union, Bowling Green, KY
This award honors and recognizes up-and-coming talent in the ranks of credit union operations and member experience leadership.
Top Community Contributor Award
Joe Corna, branch manager, Honda Federal Credit Union, Marysville, OH
This award recognizes the value and expertise shared with peers through collaboration within the Councils Community networking platform.