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Operations & Member Experience Council Executive Committee Election

The CUNA Operations & Member Experience Council Nominating Committee is pleased to announce the following candidate for its 2021 election.

Submit your completed ballot no later than 5 PM PT on Friday, September 17, 2021. Ballots received after this date will not be used in the final tabulations. 

* - indicates incumbent

* Jason Ford

Harvester Financial Credit Union
Indianapolis, IN

Three years ago, as the COO of a small CU, I was elected to serve on the CUNA OME Council Executive committee. The knowledge I gained from the council in no small part helped me become the CEO of the same small CU. Those three years flew by and it’s time to run again.   

As Operations professionals, our skills were put to the test during the pandemic. One of my proudest achievements was to help organize events like council chats. These virtual chats allowed CUs from all over the country to brainstorm ways to continue serving our members during the pandemic. 

I’ve also served as the Chair/Vice Chair of the Awards committee, Chair/Vice-Chair of the Engagement committee, and Vice-chair of the Member Resource committee. 

I want to continue supporting other credit unions and the movement by serving another term on the Executive committee. I would very much appreciate your vote!

PJ Brennan

Financial Services Director   
Western Vista Federal Credit Union 
Cheyenne, WY                                                             

It would be an honor to serve as your Executive Council Committee Member having dedicated the last 20+ years of my career focused on operations, sales, and creating a differentiated experience for our credit union members. I’ve served in positions from a teller to mid-senior level leadership at credit unions ranging from $100MM to $15B. My experience has provided a vast understanding of each credit union’s unique needs and be a key contributor in each organization. Our industry continues evolving with perpetual disruptors. With your vote of confidence electing me, I commit to serve you and this Council as passionately as I serve the members and the employees of my credit union.

Wendy Cleveland

Sound Credit Union
Tacoma, WA

During my 27-year credit union career, I've worked at credit unions as small as $40 million and as large as over $2B. My six credit unions, located throughout the US and even one in Germany, also differed in terms of number of branches, field of membership, culture, charter, and more.

Yes, I have a lot of experience. More importantly, I am passionate about this industry and supporting all who serve it. For that reason, I also have extensive credit union volunteering experience, including the Operations and Member Experience Council and the Marketing and Business Development Council.

I would be honored to serve as your representative on the Executive Committee of the Operations and Member Experience Council, ensuring the Council's education, networking, and other forward-thinking resources continue to be valuable assets to your professional development.

Amy Coe

Vice President of Deposit Operations
MSU Federal Credit Union
East Lansing, MI

I am honored to be considered for the Operations & Member Experience (OME) Council’s Executive Committee. Throughout my 24-year career at Michigan State University Federal Credit Union (MSUFCU), I have worked in our Call Center, Branches, and currently oversee our Deposit Operations area. These experiences have allowed me to maintain a focus on member service, while ensuring our products and services are compliant and in the best interest of the member and the Credit Union. In addition to my work at MSUFCU, I am the Board President of my local School Board. I joined the OME Council four years ago and the Engagement Committee because I am passionate about helping others and creating a network of peers that can serve as a resource for one another. I believe my experiences will add value as a member of the OME Executive Committee. Thank you for your consideration.

Cynthia Ryan

EVP/Chief Operations Officer
Connect Credit Union
Fort Lauderdale, FL

I’m interested in serving on the Operations & Member Experience Council (OME) Executive Committee to represent small credit unions and our unique challenges, to foster an increased sense of community amongst our cooperative credit unions and learn & grow from and with our great OME Council members and all leaders throughout the CU industry. This year, I have been serving on the Member Resources Group and look to engage with OME Council in an even greater role. I’ve enjoyed working in the Credit Union industry for over 24 years and have been with Connect Credit Union since 2013 and serve as the EVP/Chief Operations Officer leading our branch operations, lending, back office, collections, card services, marketing, & training functions. Thank you for your consideration.