10:00 AM - 12:30 PM
Sponsored by 3SI Security Systems and CUNA Strategic Services
Emcees: Caroline Martorano, Director IT Support and Operations, Baxter CU
Buddy Bennett, VP Operations, Cyprus FCU
We’re talking about speed and innovation! Speed Rounds is a best-of-the-best showcase where vendors show off their latest innovations in five-minute demonstrations.
1. Backbase – Engagement Banking Platform – The Backbase platform and design system which is the tool giving credit unions control over the UX they deliver to their members and employees.
2. Nuance – Nuance Banking Essentials – In 2020, members adopted digital communications to avoid long call hold times and closed branches. Now, it’s the primary way members engage with credit unions. We’ll show how Nuance digital solutions, including Banking Essentials, provide credit unions with efficient/effective ways to connect with members, reducing AHT and enhancing member/agent experience.
3. Cozera – Digital Verification Software – Cozera provides a digital identity credential, id-go, that enables credit unions to authenticate identities while enhancing member experience. Our demonstration highlights the authentication process for three use cases: call center, chat and video teller.
4. CO-OP Financial Services – CO-OP Digital Card Issuance – CO-OP Digital Card Issuance provides cardholders a seamless, touchless and secure process to immediately access their credit/debit card account through a credit union’s mobile app or online banking system. Jennifer Bennett, Senior Product Manager for CO-OP Financial Services, demonstrates three key use case scenarios for the new product.
5. AdvantEdge Digital – AdvantEdge Digital Lending Solution – Experience the AdvantEdge Digital Lending solution from both the borrower and loan officer point of view. See how the solution helps credit unions: reduce loan abandonment rates; close more loans, faster; sell more value-add products; boost non-interest income; and attract and retain members.
6. Coconut Software – Coconut Connect is a leading customer engagement platform for financial institutions that want to improve the digital and physical engagement of their staff and members. Our suite of cloud-based solutions provide a way to seamlessly schedule, measure and manage member, prospect and staff interactions.
7. interface.ai – Artificial Intelligence-powered Call Center (AI Call Center) – interface.ai has developed an AI-powered call center to solve all call center related challenges for Credit Unions using Intelligent Virtual Assistant (IVA) Technology. interface.ai’s AI-powered Call Center is helping credit unions seamlessly manage their increased call volumes by automating the majority of the calls in just a few weeks, ensuring CUs are maintaining high service levels and providing human-like personalized experiences on the call center 24x7.
8. Cinchy – Cinchy Dataware | Data Collaboration Platform – Cinchy is a Dataware platform leveraged by 100+ CUs to enable their data-centric transformation. Don't confuse 'data-centric' with 'data-driven', this is the real game-changer. Our customers deliver digital experiences in half the time and cost, vs. organizations that continue to use 'app-centric' approaches. Solutions include digital loans, client 360, CRM migration / consolidation / augmentation, reporting automation, and more.
9. Payrailz – The Payrailz Smart Payments Platform – Curious to see how Payrailz creates smarter payment experiences? Please join us for an in-depth look at our Bill Pay, Person-to-Person Payment and Account Transfer services. We will explore how ""smart makes the difference"" in building stronger digital relationships with your members.
10. Abe.ai – Virtual Financial Assistant – The Virtual Financial Assistant is an artificial intelligence-powered conversational experience, deployed on your website, mobile app and/or phone system, to scale support and drive engagement with your members. The Virtual Financial Assistant is quick to deploy and delivers immediate ROI with customizable FAQs, guided account opening, contact center integrations, plus easily upgradable functionality when you are ready for advanced features like transactions, personalized insights and micro-savings. Abe.ai is an Envestnet | Yodlee solution.
11. Narmi – Digital Banking Experience: Featuring the AppXchange – With competition for deposits at an all-time high, credit unions need an easier way to compete with megabank and challenger bank competitors who are stealing away market share. Take a peek at Narmi’s AppXchange – an experience that empowers credit unions to control their roadmap and gain the best of what fintech offers with zero code.
12. Nuance – Gatekeeper – Asking members to try and remember their PINs isn’t fun. And it isn’t secure. This demo will show how you can replace passwords and security questions with frictionless, multimodal biometric authentication and intelligent fraud prevention. Meet Gatekeeper, the number one-ranked biometrics solution for authenticating customers and enabling fraud detection.
13. Fiserv – CardHub – CardHub is a central, singular “hub” that delivers connected digital experiences to credit unions and their members. CardHub creates a digital all-inclusive card experience that enables consumers to seamlessly manage their card – from account opening, to spend management and controls, to continuous communications and engagement.
14. Sontiq® – BreachIQ – Sontiq’s BreachIQ identifies and diagnoses every member’s unique breach history, to prescribe personalized protective actions that improve financial health – for both member as well as the credit union. See how we’ve authentically used AI to turn ID fraud risk into a member financial health app, cutting through the confusion that stands in the way of stronger member growth, engagement, and loss-control.
15. Posh Technologies – Conversational AI intelligent bots: Website bot, Banking Bot, Conversational IVR – Watch Posh’s AI-driven chatbots and phone bot help credit unions better connect with members and realize significant ROI! We’ll also highlight our overall product platform and give you a sneak peek into our cutting-edge product roadmap.