Caroline Martorano is currently the Director of Application Management and Quality of BCU. She has 18 years in the Credit Union Industry and has worked and managed all facets of the IT space including, Quality Assurance, Project Management, Service Desk, Operations and Enterprise Application Management. She has been involved in the CUNA Technology Council for 12 years including 6 years serving on the Executive Committee and is the current Chair of the council. Caroline has 21 years in the financial industry along with 10 years of IT consulting with Accenture. She holds a degree in Computer Information Systems from Indiana University at a time when she was told by some older generations that “this computer thing was just a fad”. She currently is challenged to keep ahead of her three teenagers in the technology advances and uses them to learn and adapt to the differences in generational demands of the consumers.