Mike Young, Upgrade's Head of Servicing & Collections, is an experienced FinTech veteran with over 15 years in financial services to the bench. Mike previously helped scale another Marketplace Lending platform for 3.5+ years, managing consumer unsecured personal loans. He has deep roots and experience having managed debt collections and legal portfolios for some of the top five banks prior to this while at ARSI.
Mike now oversees all of Upgrade’s Servicing and Collections efforts at their operational headquarters in Phoenix, Arizona. This includes the over $24bn of credit processed since inception and current servicing book of over $10bn across a variety of consumer asset classes (Personal Loan, Card, Auto, and Home Improvement). Overseeing 400+ FTE at Upgrade’s Phoenix office, Mike’s team touches approximately 6M customers across product offerings. This includes a comprehensive oversight of all functions such as, online support, payment processing, fraud operations, card disputes, credit reporting, etc.