Pamela Herrmann

Pamela Herrmann is a best-selling author and has served as Vice President of Marketing & Customer Experience for mortgage organizations providing retail, distributed retail, wholesale, TPO as well as mortgage technology.

Her book, The Customer Manifesto, how businesses have failed customers and what it takes to earn their loyalty, was ranked #3 by in their list of Excellent Customer Service Books Every Business Owner Should Read.

She has worked extensively with her colleagues who touch the customer journey, both directly and indirectly, leveraging Design Thinking methodologies, and SAFe Agile processes resulting in employees who are more connected to the customer outcomes that drive customer engagement and increase overall satisfaction.

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