Steve Pagenstecher is the Chief Innovation Officer at Point West Credit Union in Portland, OR, a low income designated, CDFI certificated credit union. Steve oversees the credit union’s strategic initiatives, IT, and marketing, as well as leading Point West’s community, business, and product development initiatives. He previously served as the Vice President of Member Relations at Valley Credit Union in Salem, OR and has nearly 20 years of experience in financial services. Steve recently served on the board of directors for the GoWest Credit Union Foundation and Innovative Changes, a nonprofit that specialized in financial education and credit-building for underserved communities. He is a certified Credit Union Development Educator (CUDE) and received a B.S. in Marketing Communication from Oregon State University.