Director of Consumer Servicing Operations, WSECU
Rochelle Clausnitzer is the Director of Consumer Servicing Operations at WSECU, responsible for the strategic direction, vision, and performance of WSECU’s collections and servicing departments. As a seasoned professional with more than 12 years of collections experience, Rochelle is known for automating and optimizing WSECU’s collection activities. Her passion for behavioral science and technology has played a vital role in providing financial support to members while mitigating delinquency. WSECU leverages their internal relationship-based collection score model which allows her collections team to focus on an empathetic and supportive collections strategy, which in turn, supports WSECU’s promise of championing their members’ financial well-being.